Adobe Acrobat and Reader 64 Bit Missing DirectX Rendering

Forum|Forum|3 years ago
June 9, 2022
5 replies
37426 views

Recently it was brought to my attention that vendors and customers using Adobe Reader to view our 3D PDF's are no longer able to use the original functionality since it appears they got an automatic update to their Adobe Reader to become 64 Bit. This appears to have resulted in the lack of access to the Preferred Renderer of DirectX which seems to be the only option that allows for the renderer to work. In the 64 bit version of Adobe Reader DirectX is no longer an option, only "Software" is available to select.

What gives? Is there a fix for this? This is literally destroying my ability to deliver documentation to people and the only solution I've found to is to individually help every person uninstall 64 bit and have them reinstall 32 bit.

Adobe please tell me you tested this before ruining people's businesses with a poorly thought through update?

A

Alex_1965

New Participant

Please download the attached file to view this post

13852931.doc

M

mosesl46076143

New Participant

Install Directx9!

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Sumit26072234l0d5

New Participant

So we see that latest version of Adobe reader 64-bit has the option of DirectX9 renderer restored and avaiable .. I stil have to check if its the same for Adobe Acrobat Pro 64 bit ... Good start to the new Year ! Thank you !!

coreyb1313405Author

Participating Frequently

Hi @Sumit26072234l0d5

Do you happen to have a screen shot of the version of Adobe Reader 64 bit that is showing the DirectX9?

Here was the previous version (shown below) that was missing the DirectX9.

Thanks so much!

M

Miks24778235wyia

New Participant

i confirm that doing clean install of latest 64bit reader brings back directX.

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Alex_1965

New Participant

have the same problem and it is very very serious ..... I understand that updates exist, but it is not tolerable to force updates to people when they take away functionality and productivity. Adobe Acrobat Pro DC is everything for me, for the use and maintenance manuals ... from complete 3D PDF models I get the images to be included in the use and maintenance manuals ..... now it is not possible that I have to wait minimum 4 times of more, to orient a 3d model, because this 64-bit version of Adobe Acrobat Pro does not rely on GPU hardware ... but relies solely on SOFTWARE, so it is the CPU of the machine that works .... and that I do, in my Workstation, a graphics card with 8 Gb of ram, which costs 1000 $, if I can't use it ??? It is already STRANGE, (mind You, I do not blame You, Mr. MeenakshiNegi, who is working to collect user problems ... I blame the behavior of ADOBE) ADOBE, to have taken away from us the possibility from your Creative Desktop portal to be able to install relises older than 2 years, which perhaps, for what is really necessary, are already more than enough and run decently even on less performing hardware ..... but now, "in addition to the past, that you cannot recover", we have arrived at the absurd.... Do you remember that a few years ago, in Windows7, on Adobe ACROBAT Pro, in terms of rendering options, in addition to Software, in addition to DirectX, there was even the OpenGL option ..... ?? Now it is necessary to REALLY SOLVE THE PROBLEM, without wasting time....
PS. is time that the hardware requirements requested, on the page https://helpx.adobe.com/it/reader/system-requirements.html, with info LESS generic, and MORE technical .... RECOMMENDED GRAPHICS CARDS (brand, type,ecc) FOR ADOBE ACROBAT PRO, RENDERING OPEN GL OR DIRECTX.
Thanks for your attention. Attached is the screen shot of my situation.