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chrisf31202678
chrisf31202678
Inspiring
September 16, 2021
Answered

Adobe Acrobat and Reader September Update 2021.007.20091 Botched

  • September 16, 2021
  • 8 replies
  • 6720 views

Hello,

 

(I originally posted as a reply to this post, but the forum is messed up so it's not allowing me to post any of my updates - Adobe Acrobat September 14 Update - 2021.007.20091... - Adobe Support Community - 12383087)

 

The issue is that after applying the 2021.007.20091 updates for Adobe Acrobat DC or Adobe Reader DC each time you attempt to launch the application from the shortcuts (Start Menu, or Desktop) the application performs an install/configuration before it launches. If you open a .PDF file directly it will open in Acrobat or Reader without performing the install. 

 

 

The application shortcuts are correctly pointing to the target application:

 

 

I have attempted to re-package this update with the BASE Acrobat and Reader installer files, using the latest Adobe Customization wizard that was released in September, and the issue still persists (I suspected the issue was due to applying the update over a previous customized install, but this is not the case).

 

Any assistance would be appreciated.

 

Thanks,
Chris

 

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Thank you for the confirmation.

     

    Please refer to the following page for more information about the latest optional patch and issues resolved in this patch: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-update-is-live/td-p/12412471. 

     

    Thanks,

    Meenakshi

    8 replies

    2
    23611279jd1p
    Participant
    March 16, 2022

    And... it's back:

    22.001.20085 trigger MSI Autorepair, again! - Adobe Support Community - 12816324

    Meenakshi Negi
    Meenakshi NegiCorrect answer
    Legend
    October 1, 2021

    Thank you for the confirmation.

     

    Please refer to the following page for more information about the latest optional patch and issues resolved in this patch: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-update-is-live/td-p/12412471. 

     

    Thanks,

    Meenakshi

      chrisf31202678
      chrisf31202678Author
      Inspiring
      September 30, 2021

      Hey everyone,

       

      Adobe has now released an update that resolves this issues:

       

      https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-update-is-live/td-p/12412471

       

      Regards,
      Chris

        E
        EricRW
        Participating Frequently
        October 1, 2021

        The problem with opening from Adobe .PDX index files appears to be fixed also.   Thanks to all who contibuted to the fix efforts.

        chrisf31202678
        chrisf31202678Author
        Inspiring
        September 22, 2021

        Just an FYI for everyone who is experiencing this issue:

         

        I have been working with an Adobe Engineer who has provided me with an incremental update to verify that it resolves the issue;  the new patch does indeed fix the issue.

         

        They are now working on finalizing testing the patches and will also provide a cumulative patch that can be installed over older versions as well. I wasn't provided with any concrete timelines but I'm sure they're working as quickly as possible.

          D
          defaultnhqnx9aqacia
          Participant
          September 17, 2021

          Dear Adobe Team,

           

          We are running Version 2021.007.20091 and experiencing the same issue. As of now is only a couple of users, however our agency have many more users and I am affraid we are all going to come to a halt and unable to work.

           

          Your prompt action would be highly appreciated.

           

          Thanks,

          Alex T

            D
            defaultc99f260ot7ok
            Participant
            September 17, 2021

            I do not have a problem with opening Reader from the icon or a pdf directly, but I do get the same issue as you when I attempt to open a FDF file which in turn opens the corresponding PDF with the FDF data.  I have seen this problem on several computers in my office and on additional computers at our customer locations, all running this same updated version of DC.

            E
            EricRW
            Participating Frequently
            September 17, 2021

            Experiencing the same issue here on two Windows 8.1, 64-bit machines - but running Adobe Reader 32-bit on both.

            chrisf31202678
            chrisf31202678Author
            Inspiring
            September 18, 2021

            Yes, in my case Acrobat and Reader are both 32-bit versions running on 64-bit OS.

            We do not use 64-bit Acrobat or Reader in our environment so I have not tested these cases.

            Hopefully Adobe will have an updated patch that fixes this issue soon.

              E
              EricRW
              Participating Frequently
              September 22, 2021

              I should also have noted that the repeated install/configuration upon launch issue also manifests itself when opening an Adobe .PDX index file.   (This operation worked perfectly in previous Reader versions.)

                AkanchhaS8194121
                AkanchhaS8194121
                Legend
                September 17, 2021

                Hi Chris,

                 

                Thanks for reporting this to us. 

                This issue has already been escalated and reported to engineering team. We'll keep you posted as soon as fix is available.

                 

                We appreciate your patience. 

                 

                ~Akanchha 

                D
                defaultc99f260ot7ok
                Participant
                September 28, 2021

                Dear Adobe Team,

                When will a fix be available for this bug in the 2021.007.20091 releases of reader and acrobat?

                I see Chris has reported an update was given to him, but it is desperately needed for everyone else.

                Adobe really needs a rollback update feature for these types of problems. Software updates on its own and there is no way to get back to when it was working correctly.

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