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fatiam29100213
Participating Frequently
November 5, 2021
Question

Adobe Acrobat DC 64 Bit Update - Screen Freezes

  • November 5, 2021
  • 1 reply
  • 2094 views

Good afternoon, After the latest Adobe Acrobat DC automated update to 64 bit, the embedded font warning is causing additional issues where the application which uses Adobe to view documents screen freezes.  All the users are able to do is close the entire application by using a work around. 

 

Additionally, the embedded font warning launches behind the Adobe document, so the user is not able to click the 'OK' button.  Is anyone else reported this issue? 

 

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
November 9, 2021

Hi Fatiam

 

Hope you are doing well and sorry to hear that. As described, after the update, the embedded font warning is causing additional issues where the application which uses Adobe to view documents screen freezes.

 

Would you mind sharing the screenshot of the embedded font warning error mesage? Also what is the application you are using to view PDF documents?

 

A small video recording of the issue would be very helpful to better understand the issue in detail.

 

Regards

Amal

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fatiam29100213Author
Participating Frequently
November 9, 2021

I am attaching one of the documents that generates the embedded font error.  Once you open the document, you will see the warning.  We use the FCCC, eFiling Portal (www.myflcourtaccess.com) and Tyler Odysey (Case Management Application) applications to view the documents where we see these warnings.  There are various versions of the warning depending on the way the public created the court documents. I will need to check with our technical team to see if we can produce a recording of the issue.

F
fatiam29100213Author
Participating Frequently
November 9, 2021

 

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