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lingz95456249
Participant
July 24, 2017
Answered

Adobe Acrobat DC: an error has been detected with a required library or file

  • July 24, 2017
  • 3 replies
  • 68897 views

Now every time I try to open the program I get the error message "An error has been detected with a required application library or file and the product cannot continue. Please reinstall the application."  It does not work even if I reinstall the program. So what happens? How to deal with it? (My system is Win 10)

    Correct answer S_S

    Hi @ambitious_society7376,

     

    Hope you are doing well. 

     

    Thanks for writing about what worked for you.

    Marking this as a correct answer for future users to use as a reference.


    Regards,
    Souvik.

    3 replies

    A
    ambitious_society7376
    Participant
    March 3, 2025

    Here's my solution....

    Check your anti-virus program (SEP, McAffee, AVG, Microsoft) has not deleted or quarantined AMTLIB.DLL

    It's an essential component of Acrobat and Adobe products, and I discovered that it had been deleted

    I turned off my AV, reinstalled/repaired the Acrobat installation, and added an exception to my AV to ignore the file C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\amtlib.dll

    Guess what, it worked.

      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      March 14, 2025

      Hi @ambitious_society7376,

       

      Hope you are doing well. 

       

      Thanks for writing about what worked for you.

      Marking this as a correct answer for future users to use as a reference.


      Regards,
      Souvik.

      O
      Octavian31934740lkxi
      Participant
      August 28, 2023

      The problem arises from the antivirus. I recently changed my antivirus and the next day I faced this problem. I changed the previously used antivirus and everything went back to normal.

      Karl Heinz Kremer
      Community Expert
      Karl Heinz KremerCommunity Expert
      Community Expert
      July 24, 2017

      I would use Adobe's "Cleaner" tool to remove any trace of your Acrobat installation, and then re-install from a fresh download. You can download the tool here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

        N
        Ned5E13
        Participant
        August 12, 2021

        I tried all of this and other suggestions too but none worked for me. However, I found a fix. My issue was begin caused by malwarebytes. I had opened a pdf file containing malware. Immediately after, I started getting this message with Acrobat failing to open. I uninstalled and reinstalled Acrobat DC Pro multiple times with no success.When I stopped malwarebytes, I still could not open Adobe Acrobat. What I had to end up doing was completely removing both Adobe Acrobate DC Pro and malwarebytes. I then reinstalled Adobe Acrobat and it worked. After this I reinstalled malwarebytes and everything is back to normal.

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