Adobe Acrobat DC crashing after changing font preferences

Question

My laptop died last week and a new one was built with Windows 11. I logged into Adobe and install the DC (not pro). Been using it all week for various functions, today was doing expense reports that actually get text boxes added. After I did the first text box, I was reminded that I had a preference set to Arial 12pt. Went into preferences, made the change and it crashed immediately. Closed & opened the program, tested other docs that worked just beforehand. Restarted computer. Uninstall adobe. Restarted computer. Installed adobe, test failed, restarted computer, test failed on all docs.

The only thing I did was change the font preferences.

Please advise.

Hillary M · Accepted Answer

The cleaner didn't work for me without intervention.  I ended up calling Adobe and shared my system with the technician who did use the cleaner and reinstalled from what appeared to be a back-end file rather than an app download.  It is working properly now and I even set my preferences before disengaging with the tech.

Karl Heinz Kremer · Answer

Is it possible that you have a corrupt font on your computer?

A "normal" uninstall of Acrobat leaves some information behind, so a new install after that is not really "new". The Adobe Cleaner however removes everything: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html - that's my #1 solution for anything that survives a normal re-install. If the problem is however outside of Acrobat (e.g. the corrupt font), then this will not help.

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