Adobe Acrobat DC not rendering anything to the final image when combining docs

[Nicholas25625348xd2n]

Hi all,

Hopefully you can assist...

I combine docs regularly using Acrobat DC.

These are docs created in Word and Excel by printing to pdf.

I can open them in Acorbat and zoom in without problems and create the Binder doc.

But when I save these docs in Acrobat DC I get a warning that 'An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the pdf document to correct the problem.'

It completes the render and you can see the image as a whole, but when you zoom in to see detail, you get a blank page and it is now corrupted.

Any odeas what might be wrong?

Thanks for your support 🙂

[ls_rbls]

Hi @Nicholas25625348xd2n ,

I think that the best approach here is to consider which method of exporting are you currently using.

Print to PDF, Save As, Combine Files (performed manually from Adobe Acrobat) or using the Adobe PDFMaker COM Add-in with Microsoft Office applications will produce very distinct output results.

In which case, I would recommend that before you perform any method of file conversion to a PDF consider the following:

• With the document opened in an MS Office document, use the Accessibility Checker; the wizard will detect issues and allow you to perform fixes before the document is saved

• After that is done, you can try and see how the document renders by opening the MS Office Word (or Excel) file(s) directly with Acrobat; in which case, Acrobat should convert to PDF automatically

• But the most important detsil here is that, you may try to manually customize any printing/import/export setting preferences in both Adobe Acrobat's preferences or opening the the Acrobat Distiller program directly (Acrodist.exe)

• Most file conversion issues happen because of unnecessary or incorrect Acrobat compatibility file-rendering options (managed directly in the Acrobat Distiller provram), poor default methods of downsampling and  compressing images, unnecessary file optimizations, and most importantly, because of a missing Font type foundry that may not be able to be embedded in the PDF (to include a Font type foundry copyright restriction), or simply a font type that Acrobat is not able to subsset in the PDF document because it is non-existent in the Windows operating system Fonts folder

• Once you're able to fully customize a printing profile with the Acrobat Distiller you can test printing to PDF with that profile (or other custom profiles) and compare which printing profile(s) provides the best acceptable output result

If you need help how to access and configure the Acrobat Distiller for optimal results you may share the file and I can take a look at it.

I can also produce some step-by-step slides with the customizations I use for personal use if you prefer to have a visual.