Adobe Acrobat DC won't open and keeps asking me to log in?

Question

Every time I try and launch my Acrobat, a window pops up asking me to log in. I am already logged into the cloud, so this doesn't make sense. I continue to log in, and then the widow pops up again. No matter how many times I log in, Acrobat just won't open. I have tried restarting my computer, installing and uninstalling, logging in and out of the cloud and even checking my internet settings. I am completely unable to open PDFs which is a huge issue. Any ideas would help.

Meenakshi Negi · Answer

Hi Emilye,

Sorry for the inconvenience caused.

As you have mentioned above, you are already logged in to the CC desktop application.

Please try once the steps provided here sign in help

Check if that helps.

If the issue still persists, try once to open the application directly from the CC desktop application. Check if you still get the same error message.

Also, check if there is an update pending for the CC desktop application or the Adobe Acrobat application.

Check if you get the same "sign in" window for other CC applications.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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