Adobe Acrobat only shows grey rectangle with loading icon.

Question

Hello, I've been having problems acessing the Adobe Acrobat program. When I open the app, after a few seconds it shows me a grey rectangle with a loading icon spinning, I cannot click away, cannot move the window and when I click it makes a sound from windows like and error kinda sound. I have no idea how to fix this as I have tried uninstalling and reinstalling the program, resetting my pc and yeah, since I can't get to anything else past that grey rectangle I don't know how to try to fix this. Also, I  recently reinstalled my windows 10, don't know if that could be the issue, other Adobe apps work just fine tho. Thanks for any help or advice, Daniel.

tom.seky · Accepted Answer

Hi @tom.seky,

Sorry for the delayed response and troubled experience.
You can try collecting logs from the machine: https://adobe.ly/4gUFw6f and share the log ID with us.
Ensure your copy of Acrobat is updated, to check for pending updates, launch Acrobat > Help > Check for Updates.

~Tariq

Hello Tariq,

I managed to solve the problem. I previously had an Acrobat Reader version downloaded from the web (recently, so should have been updated), but since I now have Creative Cloud, I uninstalled my previous Acrobat Reader and installed it directly from Creative Cloud. It is a bit strange, but now it works fine. Anyway, thanks for trying to help!

Tom

mariahweyne · Answer

Edit-PreferencesTry these

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded