Adobe Acrobat Plug-in Causing Internet Explorer to freeze

Forum|Forum|6 years ago
October 2, 2019
2 replies
2645 views

We have an Adobe plug in that allows our employees to view PDF's in the browser. Recently they have been experiencing a consistent issue of the PDF freezing in a gray screen and will not even start a loading bar. This causes all of Internet Explorer to freeze and have to task kill and start over. This is a critical problem for us right now as viewing PDF's in browser is part of many employee's daily routines, and downloading the PDF everytime is not a solution, as we have code that populates certain fields but only when it's opened in browser.

I have looked at other threads on this site and it appears I'm not the only one with this problem, and that there is also no solution available.

Like I said earlier this is a critical fault in our employees day to day and some update or solution would be greatly appreciated.

Internet Explorer Version: 11.356.18362.0

Adobe Version: 2019.012.20040

Adobe PDF Reader add-on Version: 19.10.20064.310990

Thanks

This topic has been closed for replies.

ls_rbls

Community Expert

So I researched a little more and since you've mentioned that you are using windows 10 there isactually a feature that allows you to emulate another environent with MS Edge.. other browsers may allow you to access a similar developer mode.

For the purpose of this thread MS Edge will do when you go here: https://get.adobe.com/reader/otherversions/

In that page , right-cllikc on any area of the page and select Inspect element and follow the slides You can also press the "F12" key to invoke the developer mode window. . You can change the user string agent of your browser here.

ls_rbls

Community Expert

If you have not done so yet, you should also post this question in a Microsoft support forum.

I dont know whicb operating system you are using, which in the case of Windows 10, a lot of users have voiced that similar issues appear after an update took place in their machines.

Also which Adobe Acrobat are you using, Reader DC or Acrobat Pro DC.

Be aware that Microsoft announced end of support for Internet Explorer. Have you tried uninstalling and reinstalling a 32bit version of Internet explorer instead of the 64 bit IE? Then retry the plugin .

Also, just for testing purpose, have you updated the java runtime environment in those machines?

And lastly, can you check with another browser if the internet access plugin would work with Firefox, Chrome, Opera?

R

robertb79899028Author

Participating Frequently

Thank you for the reply

R

robertb79899028Author

Participating Frequently

I have to clarify, when I said to run the troubleshooter I meant to goto seettings and run the the troubleshooter I meant run the Compatibility Mode Troubleshooter just for the application that is misbehaving. Even though Adobe Acrobat is inherently a 32bit application that has been tested to run in 64bit Windows family of operating systems, the application may behave with newer updates that are now aimed to support 64bit only environments. That said, quite afew announcements has been published by Microsoft in regards of End-of-Support or End-of-Life for some products that were previously supporting 32bit applications such as Adobe Acrobat , for example.

Since the Adobe Acrobat was working before, we want to test an earlier version of Windows with it with the Compatibility Mode troubleshooter; this will reveal or rule out if the problem is actually related to a bug in Adobe Acrobat (like many users are claiming) ; I suspect is more related to a 32bit vs 64 bit compatibility issue rather than a bug

Do you have an Agent Switcher plug-in you would suggest? None of the one's I found allow me to replicate an older version of Windows.

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