Adobe Acrobat PRO cannot open Word files or convert them to .pdf

Forum|Forum|2 years ago
May 16, 2023
2 replies
2921 views

Hello all,

I have the problem that I can't open Word files in Adobe Acrobat or convert them to pdf on one device.

The following is installed on the computer
Windows10 22H2 (Build 19045.2846)
Office 365 2208 (Build 15601.20660)
Acrobat Pro 2023.001.20174

I have already reinstalled both Office and Acrobat once, unfortunately with no improvement.

This topic has been closed for replies.

Meenakshi Negi

Community Manager

Hi Daniel279576761s33,

Thank you for reaching out, and sorry about the trouble.

Please check what happens when you try to create or combine the Word file using the right-click option. Check if you get any errors.

Also, check if you can see the Acrobat ribbon on MS Word application.

In the meantime, try creating PDF on an Acrobat Online account (https://acrobat.adobe.com/). Open the link and sign in using our Adobe ID. Go to the Convert tab and select Convert Word to PDF.

Thanks,

Meenakshi

D

Daniel279576761s33Author

New Participant

When I do it from the right click menu, only the PDF's are added to Acrobat.

And this is what it looks like when I drag and drop the files into Acrobat:

Yes the Acrobat ribbon I see in Word.

The online version doesn't really help me, colleagues often merge many files and since it works for 3 out of 4, I want it to work for the last one.

Meenakshi Negi

Community Manager

Hi Daniel279576761s33,

Thank you for sharing the information.

To confirm, what happens when you use Acrobat Ribbon to create PDF in a Word application? Do you get any errors? When I say Acrobat ribbon, it is the one in the menu bar.