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New Participant
June 17, 2015
Answered

Adobe Acrobat Pro DC crashes when I combine PDF's

  • June 17, 2015
  • 11 replies
  • 43498 views

I recently installed Adobe Acrobat Pro DC on my computer and every time I try to combine PDF's it says that Adobe has stopped working and crashes. I have uninstalled and reinstalled, I have done all windows updates, I ran the Adobe Acrobat cleanup tool, and all of the Adobe updates are up to date. This issue is extremely annoying and it really hinders my work, as I constantly need to combine PDF's (sometimes multiple thousands of pages). This has never been a problem in the past until about 2 weeks ago. I appreciate any and all help!

This topic has been closed for replies.
Correct answer MYKEontheMOVE

Workaround:

My document was 122 pages in .pdf format

I exported the crashing pdf document to MS Word within Acrobat Pro DC.

Exported .doc launched in Word for Mac 2016

Saved exported .doc to pdf in Word or Mac 2016

Opened pdf in Acrobat Pro DC.

Added blank page without the document / application crashing.

11 replies

New Participant
October 21, 2022

Please check the length of file name of documents to be combined. Just fixed mine, there's a need to reduce the length of the file name.

New Participant
September 11, 2017
  1. From Microsoft Word go to File>Options>Addins>Com Add-Ins>Go
  2. Fully remove and readd the Adobe PDFMaker addin from this location (If you just redirect the addin without fully removing may still have issues):

         C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Office then select “PDFMofficeAddin.dll”

    3. Hit “Ok” twice to make sure the addin location saves.

New Participant
July 2, 2021

I tried this method, but after removing Adobe PDF addin, Word kept saying that “PDFMofficeAddin.dll” wasn't a valid addin file. I had to unistall and reinstall Office and Acrobat to get it fixed.

MYKEontheMOVECorrect answer
New Participant
October 13, 2016

Workaround:

My document was 122 pages in .pdf format

I exported the crashing pdf document to MS Word within Acrobat Pro DC.

Exported .doc launched in Word for Mac 2016

Saved exported .doc to pdf in Word or Mac 2016

Opened pdf in Acrobat Pro DC.

Added blank page without the document / application crashing.

New Participant
October 13, 2016

Something that I noticed in uninstalling Acrobat DC is that unlike other CC apps, DC doesn't ask if you'd like to delete or keep the application preference file. Could there be a preference file in the Library directory that needs to be manually removed before and or after reinstalling the software?

New Participant
October 13, 2016

I'm having the same issue. I am trying to insert blank pages using the add   icon within the organize pages function of Acrobat DC into a 122 page pdf document. The strange thing in this is that i've already edited this document adding blank pages in Acrobat DC and didn't have an issue with added pages until recently. The last time I worked with this same file was around March 2016. 

bouton44
New Participant
July 22, 2016

Adobe Acrobat Pro DC crashes when combining pdf's.

It just started doing this a few days ago.

I have repaired the install.

I have re-installed and it keeps doing this.

Is there an update or patch

I am using Windows 7 Ultimate

This is the error message:

Problem signature:

  Problem Event Name:                        APPCRASH

  Application Name:                             Acrobat.exe

  Application Version:                           15.17.20050.61080

  Application Timestamp:                     5774fb5a

  Fault Module Name:                          MSVCR120.dll

  Fault Module Version:                        12.0.21005.1

  Fault Module Timestamp:                  524f7ce6

  Exception Code:                                  c0000005

  Exception Offset:                                00011493

  OS Version:                                          6.1.7601.2.1.0.256.1

  Locale ID:                                             1033

  Additional Information 1:                  0a9e

  Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:                  0a9e

  Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

New Participant
August 27, 2016

I'm having the same problem. I installed Acrobat Pro 9 to my new Macbook Pro, and Acrobat crashes every time I try to combine PDF files. Any suggestions on how to fix this problem?

Skworq
New Participant
June 27, 2016

I found an old version of Acrobat Professional and thankfully it works fine, Combined all my high-res pdfs without any problem whatsoever. So why can't Acrobat DC do this? Where's the update?

New Participant
June 27, 2016

Having the same issues -- since the most recent update with creative cloud, constantly crash when I try to combine documents; very alarming given the importance of this feature. Any updates on the fix?!

ihateadobex
New Participant
March 1, 2016

Same problem!!!!!

TanviRastogi
Adobe Employee
Adobe Employee
March 1, 2016

Hi

This is a known issue and our team is working on this.

Please refer this KB doc: Office 2016 crashing with Acrobat DC or Acrobat PDFMaker

Regards,

Tanvi

PDCS
Known Participant
March 4, 2016

While Adobe is working on this KNOWN issue, the work around is not viable. I bought this software to convert hundreds of word files into PDF WITHOUT having to open each and everyone to convert to PDF.

New Participant
February 29, 2016

Same here.  Win10, Office 2016, Acrobat DC.

Cannot combine a combination of PDFs and Word files.