Adobe Acrobat Pro DC crashes when reducing file size

[Oisin-JK]

Adobe Acrobat Pro DC crashes when reducing file size. This is when using File_Reduce file zie, or optimise PDF. This is not file specific.

System Report attached.

Mostly it crashes without an error. But I did see an error stating there was an error during flattening transparency. I turned transparency off in the Advanced Optimisation, but then it crashes with no error - program simply closes.

I've tried pring using Adobe and Microsft to PDF, the file size is twice as large.

Help appreciated.

Thanks

O

[ls_rbls]

How large is the file? how many pages are you trying to optimize all at once?

[Amal.]

Hi there

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

++ Adding to the discussion

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC
Make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates.

You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there a nd check.

Let us know how it goes

Regards

Amal

[jakubgal]

I am having a same issue. Re-Installing does not work. Error only on PC. I am using a Mac to open and reduce file sizes, as a not ideal work-around.

[Amal.]

Hi there

Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.

If the issue still persists, please try the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

Regards

Amal

[Andrew5D59]

I am having the same issues.  I am trying to reduce a one page at a time of varying file sizes though just continues to crash.

[jakubgal]

Adobe has not resolved. Also still having this issue and having my co-workers (on Mac platform) reduce file sizes for me.

[Amal.]

Hi there

Sorry for the delay in response. Please try to create a new test user profile in Windows with full admin rights and try using the application there and check.

Regards

Amal

[tsoolander]

Not a fix, but worked around this by opening the original file in acrobat -> print ->printer: adobe pdf(remember to check the pdf printing options how you want them) ->print new pdf file->open the new pdf file in acrobat->save reduced pdf

[Copernicus5TZ7]

Fantastic!
Thank  you tsoolander!
This completely solved the problem. My one 233-MB PDF must have had some corruption. I am now able to shrink it down to 5.6 MB in just a few seconds. Thank you!