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defaultayislv4n767n
New Participant
November 11, 2021
Answered

Adobe Acrobat Pro DC Unable to manually add Adobe PDF Printer

  • November 11, 2021
  • 3 replies
  • 21464 views

Hi Adobe,

OS: Win 10 Pro 21H1

Adobe Acrobat Pro DC 32 Bit

Issue:

I cannot manually add the Print to Adobe PDF printer driver. I recieve an error "A problem was encountered while attempting to add the driver to the store"

Tried:

Updating Windows.

Uninstalling Microsoft print to PDF.

Repaired installation.

Reinstalling Adobe Acrobat Pro.

Tried installing on a different PC entirely!

The steps listed > https://helpx.adobe.com/acrobat/kb/add-pdf-printer-manually.html

This instance is not related to my account I'm posting from just a note.

    This topic has been closed for replies.
    Correct answer brants85536418

    I finally was able to manually install the Adobe PDF Converter driver by enabling Test Mode in Windows 10, installing the driver, and disabling Test Mode in Windows. After rebooting, everything seems ok so far.

     

    Here's a link I found for more information on using Test Mode in Windows until there is a permanent fix for this issue:

    https://www.maketecheasier.com/install-unsigned-drivers-windows10/

     

    3 replies

    D
    Danny5FDB
    New Participant
    December 6, 2021

    Try the link below. 

     

    https://community.adobe.com/t5/acrobat-discussions/adobe-pdf-printer-missing-after-installing-acrobat/td-p/12531041

     

    Adobe PDF does not get installed with fresh Acrobat installation. This is because the validity of the Adobe PDF printer driver certificate expired after 31 October 2021.

     

    A patch is listed in the above link.

      H
      HANCHAVV
      New Participant
      December 4, 2021

      Even I am having same issue with Adobe Acrobat Pro DC 32 Bit.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        December 6, 2021

        Hi there

         

        We are sorry to hear that. Have you checked the helparticle shared above for the troubleshooting steps?

         

        Let us know how it goes.

         

        Regards

        Amal

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          November 12, 2021

          Hi there

           

          Hope you are doing well and sorry to hear that. As described you are unable to install the PDF printer on Win 10 and getting the error A problem was encountered while attempting to add the driver to the store

           

          As you have tried couple of troubleshooting steps, what happens when you try to install the PDF printer on a different Windows machine?

           

          Please try to create a new test user profile with full admin rights in Windows and try installing the PDF printer there and check. You may also go through the help page https://helpx.adobe.com/acrobat/kb/unable-to-install-pdf-printer-certificate-revoked-port-unknown.html and see if that works.

           

          If it still doesn't work, please remove the application using the Acrobat Cleaner Tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer once and reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

           

          Regards

          Amal

            D
            defaultayislv4n767nAuthor
            New Participant
            November 14, 2021

            Hi Amal,

            I get the same error when I try to install Adobe Pro DC on another computer and try to add the "Print to Adobe PDF" manually even with full Admin privleges.

            The issue seems to be with:

            C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Xtras\AdobePDF\AdobePDF.inf

            It doesn't provide compatible printer drivers with Windows 10.

            I understand this worked on Windows 8.

            Can you escalate this with the developers? 

             

             

             

              D
              defaultmsw16wslsamu
              New Participant
              November 17, 2021

              I finally was able to manually install the Adobe PDF Converter driver by enabling Test Mode in Windows 10, installing the driver, and disabling Test Mode in Windows. After rebooting, everything seems ok so far.

               

              Here's a link I found for more information on using Test Mode in Windows until there is a permanent fix for this issue:

              https://www.maketecheasier.com/install-unsigned-drivers-windows10/

               


              I'm also seeing this issue on Windows 10 Pro / 64 computers. 

              Whatever is causing this issue, it's in the wild. 

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