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May 14, 2020
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Adobe Acrobat Pro Scan Stuck While Optimizing

  • May 14, 2020
  • 14 replies
  • 9094 views

I have Adobe Acrobat DC version 20.0 through Creative Cloud Subscription. Im on windows 10.

 

I have a 14 page document im trying to scan and it stops at the 3rd or 5th page and shows a dialogue box reading:

 

"Processing 2 of 1"     

"Optimizing"              

 

This dialogue box stays up unless i hit cancel. I have waited for up to an hour and nothing happens. If i hit cancel then nothing happens and i can close acrobat as it says scanning is still in process.

 

In Acrobat I have tried changing color modes, ocr on and off, optimize image on and off at varying qualities and different resolutions. Same issue everytime.

 

I have reinstalled Acrobat, Scanner Drivers, Logged in and out of Creative Cloud and restarted my computer all multiple times. I havent been able to get any progress on fixing this.

 

Is this a known issue or are there any tips to fix this?

 

Thank you!

    This topic has been closed for replies.
    Correct answer gauravm7108785417141858

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Gaurav

    14 replies

    N
    Nirav D
    New Participant
    July 4, 2023

    New editor update is really bad. Out of 50 pages if we need to edit on one page it take 5 min to scan all pages. Previously it was quick to reach on the page you want and complete the task in less than minute. Please fix this or its time to move on to another PDF editor. 

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    July 4, 2023

    Hi @Nirav D 

     

    Hope you are doing well and thanks for reaching out. 

     

    What is the version of the Acrobat Pro you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20215 installed. Go to Help > Check for updates and reboot the computer once. Also, try with a different PDF file and see if that issue still occurrs.

     

    What is the workflow/steps you are doing to edit the PDF? A small video recording of the steps you are doing and the pop up message for scanning all pages would be very helpful.

     

    You may also, go to Edit (Win), Adobe Acrobat (Mac) > Preferences > Reading > Under, Page vs Document , select 'Read only the currently visible page' > Click OK and reboot the application and see if that works.

     

    Regards

    Amal

    G
    Adobe Employee
    gauravm7108785417141858Correct answer
    Adobe Employee
    May 22, 2020

    Hi All,

     

    Thanks for your time and patience and for your cooperation on this.

     

    The fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

     

    For detailed information about the latest update, please see the Release notes.

     

    Please let us know if you experience any issues.

     

    Regards,

    Gaurav

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      May 21, 2020

      Hi All,

       

      Thanks for your time and patience and for your cooperation on this.

       

      As correctly mentioned by Gaurav, the fix is available with the latest update of Acrobat version 20.009.20065, please install the latest update from the help menu of the application>select check for updates, reboot application and try scanning.

       

      For detailed information about the latest update, please see the Release notes.

       

      Please let us know if you experience any issues.

       

      Regards,

      Anand Sri.

        E
        EvrenSG
        New Participant
        May 22, 2020

        Thank you!  Yay!  It works!

         

        We just had to give your developers something to do during the lockdown!  🙂 

         

        Steph

          G
          Gaetano1218
          New Participant
          May 21, 2020

          My entire firm (about 50 users) has been having this issue for a few weeks now. At first, I thought it was a Fujitsu scanner issue. After some testing, I quickly realized that this was an Adobe issue. 

           

          For now, the people that need to scan are using Windows Fax & Scan as a temporary workaround. I found that other scanning platforms seem to work fine.

           

          Hopefully, a patch is rolled out soon so we can continue to work normally. 

          G
          Adobe Employee
          gauravm7108785417141858
          Adobe Employee
          May 21, 2020

          Hi,

           

          This issue stands fixed now.

          Please check for the updates.

           

          This should work fine now with this release of Acrobat.

           

          Thanks for the patience.

           

          Regards,

          Gaurav Maheshwari

            S
            sheehang15916815
            New Participant
            May 20, 2020

            I'm also having the same problem. Mine stops at 1 of 1 optimizing and won't scan anything more than 1 page. 


            Version 2020.009.20063

            Scanner: Canon MF733cdw

             

             

            C
            cyndih17822239
            New Participant
            May 20, 2020

            Same issue for me.  I have a deadline for doing reports and this is going to cause some real problems for me.  Extremely annoyed!!

            Scott Witte
            Scott Witte
            Known Participant
            May 19, 2020

            I am also having the same problem starting recently.

            Acrobat Pro DC v 2020.009.20063.  Windows 10 Home v 1909 OS Build 18362.836

            Epson XP 830 multifunction printer on a wireless network.

            I tried all the solutions efforts mentioned by the OP and others.

             

            This only happens when scanning multiple pages from the document feeder. In my case, Acrobat freezes with the dialog stating "optimizing page 1 of 1." That happens even after unchecking the optimize option. I can cancel that dialog. Nothing more happens but I can't close the document or program because "Scanning is in progress." I can only close Acrobat using the task manager. On restarting Acrobat and trying to scan it usually fails because of a "network error." Only restarting Windows lets me try again. I can open Epson's Scan app and do the multi-page scan from the document feeder with no problem.

             

            Scanning one page at a time from the scanner glass OR document feeder is no problem. Optimizing finishes quickly. I tried two pages (one side) in the feeder. Optimizing completed but only the first page showed in the thumbnails. When scanning three pages the freeze happened while optimizing the first page.

             

            It seems the problem occurs only when another page is being scanned and the data delivered to Acrobat while it is optimizing a page. This should be a pretty easy bug to track down and fix based on my experience. Please do so quickly.

             

              A
              Arizona Liens
              New Participant
              May 20, 2020

              I too am having this issue using Brother MFC 9130CW.  It seems that there is always an issue when they update and getting them to fix it takes an act of congress.  I previously spent 2 weeks on chat and remote with them to just get a workaround.  They never seem eager to fix their mistakes, yet charge my credit card promptly every month without errors.

                itu51463271
                itu51463271
                New Participant
                May 20, 2020

                Which work around solution that they gave?  Can you share -- Thanks

                S
                SDGTom
                New Participant
                May 19, 2020

                Also having the same problem on a Brother MFC-L2700DW. Worked fine until the last Creative Cloud Update

                alexanderc91973493
                alexanderc91973493
                New Participant
                May 19, 2020

                I'm also having this problem with my Brother MFC-L2700DW and Acrobat Pro CD with the new 20.009.20063 update. I hate it when an "upgrade" is really a "downgrade".

                C
                c_laws
                New Participant
                May 19, 2020

                I am having the same issue and it is very frustrating. I can only assume it is a bug with the most recent update. Adobe, please fix this quickly!

                 

                Adobe Acrobat DC vers. 20.009.20063

                Scanner: Brother MFC-L5900DW, latest frimware.

                Windows 10 Pro, Version 1909, OS build 18363.836

                M
                Mkraus
                New Participant
                May 19, 2020

                I have been having this same issue since last Thursday! I can no longer work from home due to this problem. 

                Benefit Plans Plus
                Benefit Plans PlusAuthor
                New Participant
                May 18, 2020

                For anyone who needs a work around i have one. Im using windows Fax and Scan to scan my documents, these get saved in my scanned documents folder (a subfolder in my documents folder) you can select all the pages and combine in adobe pdf. Windows is fax and scan is kinda clunky but if you need to you can google how to edit the settings there.

                D
                d jeffreyc35350687
                New Participant
                May 19, 2020

                I am having the same issue.  Adobe Acrobat DC ver 20.009.20063.  Issue started in the last day or so.  We use this program in our office to scan documents all day long.  It has affected everyone in the office on all printer/scanners.

                 

                We have a Win 2013 server.  Adobe is installed locally on all machines, which are all running Win10. 

                Printer examples are Brother MFC-8810DW, DCP-L5600DN, MFC-L8900CDW.

                 

                Same problem as other described.  Also, I tried deselecting the optimization feature prior to scanning but continue to have the same problem where not all pages are rendered from the scan. 

                S
                sludex
                New Participant
                May 18, 2020

                Same issue here. It is clearly the recent update, please provide a fix for this ASAP. 

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