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O
Osman Bedir
Participating Frequently
October 23, 2023
Question

Adobe Acrobat Pro software error

  • October 23, 2023
  • 1 reply
  • 981 views

I used Adobe Acrobat Pro software without any problems until October 18, 2023. But now, when I run Adobe Acrobat Pro, I see an empty gray area. When I try the Alt+F shortcut, Acrobat Pro gives the message "An internal error has occurred" and the program does not run. I expect your help in this matter. Thank you.

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    1 reply

    O
    Osman BedirAuthor
    Participating Frequently
    October 24, 2023

    Acrobat employees could not provide a solution to my problem. They stated that it is not compatible with Windows 10 Operating System. I am shocked. I still don't understand why the current operating system supported by Microsoft doesn't work either. So I had to uninstall Adobe Acrobat.

      Abambo
      Abambo
      Community Expert
      October 24, 2023

      Acrobat runs in all flavors on a current Windows 10 system. What are your exact versions of Acrobat and Windows?

       

      My tip: uninstall – run AcroCleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html - install again.

      ABAMBO | Hard- and Software Engineer | Photographer
        O
        Osman BedirAuthor
        Participating Frequently
        October 24, 2023

        My operating system is Windows 10 Enterprise 22H2. The Acrobat Pro I use is the latest version of Acrobat Pro, which requires a subscription. The answer to my problem from adobecare.24x7@outlook.com is attached to my message.

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