Adobe Acrobat Quit Unexpectedly

[Digitaleer]

Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.

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Translated Report (Full Report Below)
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Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3

Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A

Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]

Does anyone know of a solution to get it running again?

I've already uninstalled and reinstalled it twice.  I've also logged out and back into my CC account.  Neither fixed the behavior.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works for you.

Regards

Amal

[Sara258273793kjn]

I am having the same problem and following the direction on that link has not fixed it. Is there someone we can talk to?

[Amal.]

Hi @Sara258273793kjn 

We are sorry to hear that.

Would you mind sharing the version of the application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.

Also, a small video recording of the steps you are doing and the issue you are experiencing would be very helpful.

Regards

Amal

[michelleb19314433]

I'm having the same problem with acrobat quitting unexpectedly on my Mac. 

• I have completely shut down my computer and brought back up 
• I have gone through the help page and uninstalled creative suite and reinstalled.
• I tried uninstalling creative suite, running adobe acrobat uninstall log, installing Adobe Creative Cloud cleaner tool, running that and then reinstalling Creative suite. 
• I have made sure all my programs are up to date on my creative suiste app
• I'm running on Ventura13.0.1 (22A400).  I will also attach the error log I receive from acrobat whenever I try opening up a pdf.(Acrobat error log.rtf)

I work on pdfs everyday and is a large percentage of my workday is using acrobat to preflight our pdf files.  Is there anything else I can do to fix this? 

Thanks

[Amal. · Accepted solution]

Hi @michelleb19314433 

We are sorry to hear that.

Please follow the steps below in the order they are defined to perform a clean uninstallation and reinstallation of Acrobat to resolve the issue:-

• Uninstall Acrobat and the Creative Cloud Desktop Application using the Cleaner tool:-

  https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

• Delete all Adobe folders located at /Library/Application Support and ~/Library/Application Support.

• Delete All Adobe preferences from /Library/Preferences and ~/Library/Preferences.

• Restart the machine.

• Install Acrobat from the link below:-

  https://helpx.adobe.com/download-install/kb/acrobat-downloads.html

• Launch Acrobat and Sign in to activate it.

Let us know if you still experience the issue and need more help.

Regards

Amal

[michelleb19314433]

Good Morning,

I followed the instructions above in that order and I'm still crashing when I open acrobat. Attached is my error log.  Please let me know what the next steps are. 

[michelleb19314433]

I tried the process one more time to make sure I didn't miss a step and the crashing is resolved.  Is there any explanation why this would have occured out of the blue?  I work in acrobat extensively on a daily basis.  I had not made any changes to the program and acrobat was working properly 1/2 hour before that.   Any information on why this happens would be greatly appreciated.

Thanks

[Amal.]

Hi @michelleb19314433 

We are glad to hear that the issue got fixed for you and that the crashing has stopped. Let us know if the application crashes again, as we may need fresh logs to find out the root cause of the crash. https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

Regards

Amal

[Noel Mikael Oneal]

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