Adobe Acrobat Quit Unexpectedly

New Here ,
Mar 22, 2022 Mar 22, 2022

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Whenever I open Acrobat DC on my MacBook Pro the software immediately quits.

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Translated Report (Full Report Below)
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Process: AdobeAcrobat [34695]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 22.001.20085 (22.001.20085)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-03-22 11:34:31.5805 -0700
OS Version: macOS 12.2.1 (21D62)
Report Version: 12
Anonymous UUID: 9403D1C8-B467-A3F1-105D-B54C5887CEA3

Sleep/Wake UUID: 62FFBAC0-3CFB-432D-9656-D8CBEBD2337A

Time Awake Since Boot: 76000 seconds
Time Since Wake: 12490 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888
Exception Codes: 0x0000000000000001, 0x0000000000000888
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [34695]

 

Does anyone know of a solution to get it running again?

I've already uninstalled and reinstalled it twice.  I've also logged out and back into my CC account.  Neither fixed the behavior.

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Crash or freeze

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works for you.

 

Regards

Amal

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New Here ,
Aug 26, 2022 Aug 26, 2022

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I am having the same problem and following the direction on that link has not fixed it. Is there someone we can talk to?

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi @Sara258273793kjn 

 

We are sorry to hear that.

 

Would you mind sharing the version of the application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.2.20191. Go to Help > Check for updates and reboot the computer once.

Also, a small video recording of the steps you are doing and the issue you are experiencing would be very helpful.

 

Regards

Amal

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