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simong82636112
New Participant
August 20, 2016
Answered

Adobe Acrobat Reader DC Printing Issue Black lines

  • August 20, 2016
  • 35 replies
  • 129964 views

Hi,

I have a big problem with printing in Adobe Acrobat DC. The PDF file looks perfect in the reader. But when I print it, several lines are replaced by thick black lines. I tried different printers, and printing to a PDF file, but the problem remains. When I print the file using a different PDF reader (SumatraPDF), it works flawless.

It seems that the error appears after applying the Windows 10 Anniversary Update.

Kind regards!

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Reader official update containing the complete fix for "black streaks while printing" issue is now available. Please update to the latest release by opening the application and going to Help > Check for Updates.

    Release notes for today's release are here: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dccontinuousjanuary2017.html

    Please try it out and let us know your feedback.

    Thanks!

    -ashu

    35 replies

    Show previous replies
    L
    lightening2
    New Participant
    November 10, 2016

    Adobe's patch of 03 Nov for this problem does not resolve it.

    michaelc13908677
    michaelc13908677
    New Participant
    November 3, 2016

    This fixed it for me:

    Go to File -> Print

    Click the Advanced button up the top. Tick Print as Image

    A
    Anonymous
    November 3, 2016

    Adobe just released an update that seems to have fixed it for me.  In Reader check for updates.  Mine required a restart of my computer though.

    C
    C_D_F
    Participating Frequently
    November 4, 2016

    jonk is correct. Here is the link.

    Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

    T
    tomaskot
    New Participant
    October 28, 2016

    I have the same problem in my company:

    Often there is a black horizontal lines showed in the picture.

    All computers wit this issue are Windows 10 with all Updates, and Adobre Reader DC version 15.020.20039.

    All Readers have set up "Enable Protect mode at startup"

    G
    gemwand
    New Participant
    October 20, 2016

    This problem appeared for me within the last two days, presumably after the latest update [Update for Windows 10 Version 1607 for x64-based Systems (KB3199209)] which was installed on Tuesday 18th October.

    The recommendation from jaker2017 to change the Sandbox enhanced security setting within Acrobat fixed it for me - many thanks!

    B
    barrettcap
    New Participant
    October 14, 2016

    For what's worth, the problem in Windows 10 occurs when printing grids.  Multi page documents are clean if there is straight text; for pages with grids, the streaked lines appear.  Does not occur in Word or if the document is printed as a Picture.  Hope to see a clean (pun intended) resolution soon.

    J
    jaker2017
    New Participant
    October 12, 2016

    I think I figured out what is causing this problem with the Windows update (currently on KB3194798). Seems to be a problem with Protected Mode.

    Navigate to:

    EDIT > PREFERENCES > SECURITY (ENHANCED) > UNDER SANDBOX PROTECTIONS, UNCHECK THE BOX FOR "ENABLE PROTECTED MODE AT STARTUP".

    Unchecking this box resolve the problem immediately. Checking the box will make the problem return immediately.

      A
      Anonymous
      October 12, 2016

      Just tried what jaker2017 suggested and the same PDF that would give lines with jagged edges would print correctly with protected mode under Security (Enhanced) unchecked.

      K
      kevinm5155376
      New Participant
      October 13, 2016

      I tried the work around to uncheck "ENABLE PROTECTED MODE AT STARTUP" and still it printed black lines. 

      E
      Edgaras_B
      New Participant
      October 11, 2016

      Can confirm that we also have this problem also with newest update 15.20.20039 and HP PLC drivers.  No issues printing documents using Edge browser.

      A
      Anonymous
      October 12, 2016

      I can confirm with adobe reader DC version 2015.020.20039 and Windows 10 AU Build 10.14393.321, we are still getting the streaks with the jagged edges where text should be.

      T
      Community Manager
      Tariq AhmadCommunity Manager
      Community Manager
      October 3, 2016

      Hi All,

      Sorry for the inconvenience caused to you. We thank you for your patience and support on this.

      The issue is still under investigation and we are working on the fix. Since the issue appeared to start occurring after Windows 10 update, the fix might require some changes from Microsoft and it might take some time.

      For now, the team has identified a workaround for this issue “black streaks while printing.”

      Here’s the KB article: Acrobat Reader DC prints streaks after upgrading to Windows 10 Anniversary update

      Regards,

      Tariq Dar.

      F
      freakingprintlines
      New Participant
      December 7, 2016

      So I have a user that has the black strips, BUT that is running on the updated version of Adobe Reader DC (ver. 1502020042.) Is this something that you are still looking into, and/or that I can look at fixing?

      Also, it's possible that I had implemented the previously suggested work-around that involved the registry edit- is this possibly the cause of the continued trouble? If so, can you please provide the registry edit to remove since it's no longer on the linked page?

      Thanks!

      -Guy

      O
      osiride.43161640
      New Participant
      December 12, 2016

      This is still happening to me with 2015.020.20042, never used the registry edit.

      kerak29324175
      kerak29324175
      New Participant
      September 30, 2016

      Trying to understand the growing critical mass effect about the issue.. when more businesses and private clients turn away from adobe reader products because of this problem, equals less opportunities for Adobe to sell products or single functions of products to end customers.. although it may not be Adobe software fault rather than Microsoft OS interaction problem with Adobe product, it may be Adobe's best interest to have elevated attention to address this issue with Microsoft.

      My interest here is to regain the Adobe product as primary tool to view PDF documents in business. Microsoft's reader and Edge in Windows 10 are hideous to use.

      Although I understand also the growing trend of browser producers like Google and Microsoft, to turn away from Adobe-offered "standard" reader and offer their own browser-builtin PDF viewers.. which is maybe.. what we eventually will use anyway. But they need to become WAY more user-friendly.

      S
      secretlyclever
      New Participant
      September 30, 2016

      Our business has the same issue after updating workstations to Windows 10 Anniversary Update (1607) with adobe acrobat DC.

      Our current workaround is to install and user another .pdf reader, such as foxit reader, or downgrade to the Adobe Acrobat XI version.

      Adobe Acrobat Reader DC Install for all versions

      https://get.adobe.com/reader/otherversions/

      kerak29324175
      kerak29324175
      New Participant
      September 30, 2016

      I tried Adobe Reader XI within same Windows 10 with its anniversary update done previously (prior to it uninstalled Adobe Reader DC with restart) - Adobe Reader XI printed out same black striped defects on paper. This is beyond my understanding and patience.

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