Adobe Acrobat saving TMP file instead of updating PDF

Question

When I edit a form supplied by the USPTO and try to save it, Acrobat saves the changes in a file with a name <garbage>.TMP. Usually, the title bar changes the file name to <garbage>.TMP, which I've learned indicates that the save didn't work right. Sometimes the original file, nnnnnnn.PDF is deleted. Sometimes the original file just isn't updated. This started at about the beginning of the year.

I've tried turning off enhanced security. I've also tried white listing the server and directory path in preferences/security (advanced).

I'm on Acrobat Pro version 2024.002.20759, Windows 10, Azure cloudPC.

How do I submit a sample of the USPTO form to Adobe for inspection? It says that it was created using Adobe LiveCycle.

How do I fix this problem? Many people in my patent firm are experiencing the problem.

Thank you.

ErnieBef · Accepted Answer

I am experiencing the same problem that just started today. When I open a previously saved PDF file generated through Adobe Pro and make any modifications, it is now saved as a .tmp file. When I try to first save it as a "save as" file, it still generates a .tmp file. Only after it saves it as the .tmp file can I save it as a .pdf file. Any solutions you received from Tech support?

We discovered that our anti-virus, ESET was blocking Acrobat from putting the A9*.tmp file in place of the original file upon saving. Our analysis, shared with our Adobe account manager, is that Acrobat avoids a crash in the middle of a save by saving an updated file to the A9*.tmp name, then deleting the original file and renaming the A9*.tmp with the original file name. We disabled many AV features of ESET and no longer have the *.tmp problem. We did not find Adobe technical support at all helpful. We did learn that you need to open the support ticket from the admin console instead of from Acrobat. The route of ticket opening determines the quality of support provided. Best regards, Ernie

gary_sc · Answer

Hi, @ErnieBef, I think I can answer this; let me give it a try.

I'm assuming you are referring to documents sent to you via email? If not, then ignore the following.

When you open an email-supplied PDF, the email itself is in a very controlled environment in your email's folder structure. Any PDF that was attached is also in that special structure. If you make any changes of any kind and hit Save, they will be saved where they are located—in that special structure.

The way out of this maze is to do a "Save as…," and save it/them where you want them to be for your use. Even if you've already saved it normally, as long as you have that document open, you can do a "Save as…," and place it in a better place.

I hope this is what you were referring to and that it helps!

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