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Answered

Adobe Acrobat shuts down a few seconds after launching

Forum|Forum|1 year ago
February 6, 2024
22 replies
69362 views

Hi, i have an account with Adobe Acrobat Standard. I can login online and use it that way but if i open Acrobat locally it shuts down after a few seconds. I have a feeling it's not letting me Sign In, as i can see the Sign In button at the top before it shuts down. I has been running this on my computer for some time before this started to happen. I did also have this problem previously (months ago) and an uninstall, clean and reinstall worked to fix it.

This time around, I uninstalled Acrobat, ran the cleaner https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html restarted my PC, downloaded the 64 bit version of Acrobat Standard here https://helpx.adobe.com/au/acrobat/kb/acrobat-dc-downloads.html installed it and the identical problem still exists.

Can someone please help?

Installation

Correct answer Willie_Eyles9086

I found that there was a bug with Adobe thinking I was logged in to the maximum number of accounts already (for me, two). I had logged in on my desktop and laptop, and after updating on my desktop, it didn't recognize it as the same login, so every time it tried logging in, it was treating it as a third device and auto shut down the app. I logged out of all devices using the solution below

Solution 4: Launch Distiller and check if Acrobat is activated

1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

2. If Acrobat is not activated, you will see a warning message followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

3. After you complete the sign-in, the product is activated. Close Distiller, and then launch Acrobat and see.

ananggadipa

Participating Frequently

Having this issue for months and the only fix for me is open command prompt (cmd) on windows and typing:

for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

To clear the Credential Manager storage for all the Adobe apps as stated here:

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/licensing-error-205.html

C'mon we pay for these expensive subscription to get this???

vycanismajoris

Inspiring

How is this still not fixed one year later? Clearly, the login and device limit prompt is being suppressed, given that the prompt correctly appears in Acrobat Distiller. Here's an idea: up the device limit to three.

E

evgenii_6945

New Participant

and i canceled my subscription yestrday and it charged me 44$ on top bc I bridge @"contract" image that, paying almost 400$ and this (cursing removed) software works (cursing removed) and charges 44 for quiting it adobe your (cursing removed) (illegal activity removed)

E

evgenii_6945

New Participant

Man, just want to say that this piece of software (cursing removed) disaster, I spent 7 hours tryong to fix this issue, nothing works, I've paid more then 400$ for the time using it, bought 2 licenses on my bisuness and all that for unbearavle piece of code, this corporation, this "help" ppl do nothing man, all i want is to sign stupid pdf files and I need to sit here and be (cursing removed) IT specialist to make this ancient piece to work (cursing removed)

W

Willie_Eyles9086Correct answer

New Participant

I found that there was a bug with Adobe thinking I was logged in to the maximum number of accounts already (for me, two). I had logged in on my desktop and laptop, and after updating on my desktop, it didn't recognize it as the same login, so every time it tried logging in, it was treating it as a third device and auto shut down the app. I logged out of all devices using the solution below

Solution 4: Launch Distiller and check if Acrobat is activated

1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

2. If Acrobat is not activated, you will see a warning message followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

3. After you complete the sign-in, the product is activated. Close Distiller, and then launch Acrobat and see.

S_S

Community Manager

Hi @Willie_Eyles9086,

Thanks for sharing the solution.

We are aware of this issue about Acrobat closing down after launch, and work is in progress.

The fix should be live with the upcoming update.

We request your kind understanding and patience while the team gets this through.

-Souvik

S

Stephen_Rapaport3832

New Participant

I have had this problem several times. The compability thing has worked before, but not always. Trying on another computer and signing out once the window pops up has worked before but not always. However, what I have found that has worked for me everytime is the following:

Log into Adobe account online. Go to "Plans and Payment" at the top of the screen, select "Activated Devices" then "Deactivate" one or more of the two devices allowed.

When I do that, the problem has always resolved for me. Of course, I have strong thoughts towards Adobe about all this and have lost easily 5-10 hours of work time troubleshooting this same issue the 4 or 5 times it's come up.

K

Kami sama

Participating Frequently

I have only one device in the Activated Devices

K

Kami sama

Participating Frequently

Same issue. Changing to compatibility mode made the app not work at all. Any solution yet?

A

alecia_9530

New Participant

I discovered that mine would only shut down if I logged out of my session on my desktop, logged in to a session on my laptop, and tried to log back in on my desktop. My desktop app would close immediately after opening. The fix that has worked for me is: right click desktop app > click properties > click compatability tab > Check box next to "Run this program in compatibility mode for:" > Click the drop down arrow > select Windows 7 > Open Adobe Acrobat > sign in > A prompt will appear informing you that you are logged in to too many devices > select which device you would like to sign out of > once Adobe Acrobat opens logged in to the device you would like > close out of the Adobe App > Right click the Adobe App again > Properties > Compatibility > UNCHECK "Run this program in compatibility mode for:" > Re Open Adobe Acrobat.

Doing the above steps is the only way I can get the App to run correctly. I think the problem is there is some bug that does not allow the prompt to appear informing users that they are logged in to too many sessions and the app just closes down.

K

Kami sama

Participating Frequently

Great, but I didn't log out at my desktop. As said - changing to compatibility mode made the app not work at all

A

ashlee_9903

New Participant

I'm having the same issue. Has there been a fix posted?

S_S

Community Manager

Hi @ashlee_9903,

We are working on it, and the fix is scheduled for the upcoming release.

We request your kind understanding and patience while we get the fix released.

-Souvik

S

Shardus

New Participant

Same issue here... As soon as I have to install a new version of the app, it never works again... STOP CHANGING APPS THAT WORK FINE!

kglad

Adobe Expert

@Shardus

disable updates.

G

Gleeful_difference1578

New Participant

I had the same issue when launching Adobe Acrobat Pro, it would close within 10s. To fix the issue I did the following:

1. Do not immediately uninstall/install Adobe Acrobat Pro

2. Run Adobe Acrobat Pro in Windows 7 compatibility mode and check for error messages that come up

3. My error message was error 205, and I was only able to obtain this message by running in Windows 7 compatibility mode.

4. Follow the steps to resolve the Windows credential licensing issue as per the thread: https://helpx.adobe.com/au/download-install/kb/fix-licensing-error-205.html

5. Re-launch Adobe Acrobat Pro and sign in

S_S

Community Manager

Hi @Gleeful_difference1578,

Thanks for writing in!

I have sent an email to the address registered on the community.

Please have a look and let me know if we can proceed further with it.

-Souvik

G

Gleeful_difference1578

New Participant

Hi, I have the same issue and ran the Adobe diagnostics with the following log. Hopefully, someone from Adobe will be able to debug the diagnostics.

[2024.10.11] [09:53:35.111914100] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg][Diagnostics]: Acrobat session started
[2024.10.11] [09:53:35.112225200] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg][NativeRS][ENABLE_CHECK]: NativeRS Disabled for NON ACP User (Discovery incomplete)
[2024.10.11] [09:53:38.102672400] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEFBrowserContextGuard::loadURL ["https:\/\/rna-v2-resource.acrobat.com\/?theme=DarkTheme","","",false]
[2024.10.11] [09:53:38.102694100] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEFBrowserContextGuard::loadURL ["https:\/\/rna-v2-resource.acrobat.com\/?theme=DarkTheme&dropin=desktop-verbs","","",false]
[2024.10.11] [09:53:38.102706400] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEFBrowserContextGuard::loadURL ["https:\/\/rna-v2-resource.acrobat.com\/?theme=DarkTheme","","",false]
[2024.10.11] [09:53:38.212196800] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: Webresources registry value = Resource1
[2024.10.11] [09:53:38.877377500] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEFBrowserContextGuard::loadURL ["https:\/\/rna-resource.acrobat.com\/","theme=DarkTheme","",false]
[2024.10.11] [09:53:38.881968200] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AVCEFView::setBrowserProxy received for url https://rna-resource.acrobat.com/ with endPointAddress at=2:av=processType=p1:processId=16044:uniqueId=1::
[2024.10.11] [09:53:38.881974900] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AVCEFView::onBrowserCreated, url: https://rna-resource.acrobat.com/task_handler, appID:task_handler
[2024.10.11] [09:53:48.616860800] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: Closing CEF view, url: , appID:ContextBoardCEFView
[2024.10.11] [09:53:48.616873000] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEF - unloadURL:
[2024.10.11] [09:53:48.628449900] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: Closing CEF view, url: https://rna-resource.acrobat.com/task_handler, appID:task_handler
[2024.10.11] [09:53:48.628460200] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: AcroCEF - unloadURL: https://rna-resource.acrobat.com/task_handler
[2024.10.11] [09:53:48.647159700] [AcroLogger:info] [ProcessID:47060] [ThreadId:41916] [Version:24.3.20180] [msg]AcroCEF: Max renderer count 5

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Solution 4: Launch Distiller and check if Acrobat is activated

1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

2. If Acrobat is not activated, you will see a warning message followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

3. After you complete the sign-in, the product is activated. Close Distiller, and then launch Acrobat and see.

Solution 4: Launch Distiller and check if Acrobat is activated

1. Press Windows key + R to open the Run command window. In the Open box, type acrodist and then click OK.

2. If Acrobat is not activated, you will see a warning message followed by a Sign In Required dialog box. Click the Sign In Now button and follow the onscreen instructions to complete the sign-in process.

3. After you complete the sign-in, the product is activated. Close Distiller, and then launch Acrobat and see.

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