Adobe Acrobat Standard 2017 Blank Window

Question

We have a user who keeps receiving a blank window while using Adobe Acrobat Standard 2017 (See attached image). This window appears to come up randomly. Last time it happened, the user noticed that it came up after waking the laptop from sleep mode. User ends up having to close out of Adobe and then re-open for the window to go away. Any suggestions?

So far we have tried reinstalling the software and also tried the steps from this article: https://helpx.adobe.com/acrobat/kb/white-box-overlay-on-pdf.html

S_S · Answer

Hi @Manny25079875ywlr,

Hope you are doing well. Sorry for your experience with Acrobat.

What we suggest is to run Acrobat Distiller and then the login using the credentials on the sign up page. Once done, open Acrobat Pro DC and then check.

We also have a thread which has answers to a question similar to yours. Please have a look into the thread and check if this helps: Solved: An empty white box is blocking my PDF

Hope this helps.

-Souvik.

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