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lalajeehai
Known Participant
June 5, 2020
Question

Adobe Acrobat X crashing a few seconds after being open

  • June 5, 2020
  • 1 reply
  • 711 views

I have installed Adobe Acrobat X on brand new machine and its keep closing after few second.

 

Its working fine on old machine but anything new we cant install. I installed same product on non domain join pc and works fine.

 

I have removed all gpo from machine and then try to install and run but same issue.

I also updated the host file to include url but still same issue.

I have deleted C:\ProgramData\Adobe\SLStore but still same issue.

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
June 5, 2020

We're seeing a lot of these reports recently. It's most likely caused by a recent update to your OS.
Acrobat X is outdated and not compatible with current operating systems, like Windows 10. What's your OS, by the way?

You should make sure you update Acrobat to the latest version available (10.1.16, available here: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/), and maybe run it in Compatibility Mode with an earlier OS, but that's about all you can do.

And do not edit the hosts file. I don't know where you saw that you should do that, but you shouldn't.

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