Adobe Acrobat X not opening after installing it through the CS6 installer (Creative Cloud installed)

[Doigy]

All Adobe CS6 apps are installed/working correctly (Windows 11).

Adobe Creative Cloud is also installed, which seems to be a prerequisite to running CS6 now.

Rerunning the CS6 installer to install Adobe Acrobat X, the installer completes without an error.

However, Adobe Acrobat X is nowhere to be seen, not in the start menu, not in the program files, program files x86.

Searching for Acrobat only returns Acrobat Reader, not Acrobat X.

(I need to edit PDFs, I've been able to this with Acrobat X & Creative Cloud installed at the same time before)

[kglad]

using the uninstaller, uninstall reader.

then install acrobat using compatibility mode, (win xp)

[Doigy]

Thanks, that installed Acrobat X, but it won't open normally, or using compatibilty mode (win xp, vista, win7, win8)

[Doigy]

Rebooting did not fix that either

[try67 · Accepted solution]

Uninstall all versions, and then run this cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then reinstall Acrobat X, and it might work. Keep in mind Acrobat X is an old and unsupported version, not officially compatible with any current OS.
To increase the chances of it working properly make sure you have all updates installed (up to 10.1.16) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/
You must use a dedicated FTP client to open the link, it won't work in most browsers.

[Doigy]

That worked, however there was a message:

It turns out those apps did install okay.

Connecting on FTP to ftp.adobe.com using my Adobe username/password produce Login Incorrect. Trying with guest/guest produced the same error.

Thank you for your help!

[kglad]

@Doigy 

what worked?

what problem are your having with the ftp server?  (use anonymous login)

[Doigy]

> Uninstall all versions, and then run this cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. Then reinstall Acrobat X, and it might work.

^ this worked

Did not realise I needed to use the username anonymous with FileZilla - that works now.

Adobe Arobat X had updated itself to 10.1.16 anyway.

Adobe Acrobat X is still pretty unstable though - cannot handle deleting the first page from a 2-page PDF. 

I think I will find 3rd party commercial alternatives. If you have any suggestions that don't require a subscription I'd appreciate those.

Thank you.

[kglad]

ok. thank you.

i marked @try67's suggestion as correct, and the only adobe offerings for pdf editing require a subscription.

[kglad]

reset your acrobat x preferences before trying the cleaner.

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau....

[Doc Maik]

I'm wondering how and why the CS6 works in Windows 11. Back when we switched to Windows 10 I learned that it would not run there, because not supported by Adobe anymore. And that was not a problem of compatibility mode.

Now you run it on W11?

[kglad]

@Doc Maik 

you can always use compatibility mode, if necessary.

[Doc Maik]

I know and we tried, but to no avail.

[kglad]

with win 10, i'm running animate cs6 without problem and saw no problem starting the installation of several other (encore, premiere, speedgrade) cs6 apps.

maybe there's something (eg, av) on your computer causing the problem, and not an os problem.

[Doc Maik]

Well, the attempt to migrate it to Windows 10 some years back when we switched our computers to Windows 10. We then decided to go for subscription and use newer version, though I gotta say I miss the CS6 versions regarding their look and the starting speed. Indesign and Photoshop nowaydays take ages to start (>30 s), even from SSD. Very badly compiled or not compiled at all.

[kglad]

migration of adobe products is problematic.  sooner or later there's often problems.

i'm not sure about your computers, but while reading your message on put a stop-watch on the start of ps from my 6 year old non-workhorse computer and it opened in just over 15 seconds.

[Doc Maik]

"Nowadays" meant the current version of PS, 23 or 24. When you start it the first time after boot, it takes definitely longer than 15 seconds.

[kglad]

after start-up (with less processes/programs running), ps opened in under 15 seconds. and i have a pugent systems computer that i picked for quietness, not speed.

[Doc Maik]

I have a Windows 10, 16 GB i5 CPU computer with SSD and when starting PS 24, it already takes 11 seconds before even the splash screen comes. I can only imagine your perhaps have a large swapfile, because mine is small. Don't know why it would take that long. I, however, have a lot of processes running. 

[kglad]

i have more ram, for sure. 16gb ram is probably the main issue.

[Doc Maik]

Your page file is also only 200 MB, same as mind. Typical size for an SSD. My RAM might be 16 only, but usually not used more than 50%. Never mind, it was just a comparison to CS6 which, of course, was also way smaller in everything related RAM use. PS nowadays loads so many unnecessary side feature related to cloud storage, libraries etc. It has a bad concept. The focus still is image editing, the other feature should be loaded on demand.

[kglad]

ok