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Stefaan_Claes
Stefaan_Claes
New Participant
October 28, 2019
Answered

Adobe acrobat XI Standard automatically closes after opening

  • October 28, 2019
  • 12 replies
  • 149804 views

Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

 

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

 

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

      This topic has been closed for replies.
      Correct answer Stefaan_Claes

      I managed to update the installation to version 11.0.23 and so far it seems to be working.

      hopefully this might be a solution for others aswel

      12 replies

      Abambo
      Abambo
      Community Expert
      December 24, 2023

      Locked this thread. The solutions promoted won't change any more. It is highly probable that the links will stop working at some time.

      ABAMBO | Hard- and Software Engineer | Photographer
      M
      Marek0D4B
      New Participant
      December 29, 2020

      Thanks for your help. The same issue here. After updating to version 11.0.23 here:

      https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

      it stopped crashing after few seconds. Seems working now.

      S
      Steve5C23
      New Participant
      October 23, 2020

      Worked for me too, Thanks

      D
      Darski25
      New Participant
      September 9, 2020

      When installing the update for Acrobat XI pro i get an error message :

      Error1310.Error writing file:E\software

      Programs\Adobe\Acrobat\amtlib.dll. Verify you have access to that directory

       

      I am running Windows 10 Home edition on my personal computer.

       

      The issue I am trying to resolve is: Adobe Acrobat Pro XI keeps crashing when opened within 15-20seconds. Was working fine until 2 days ago. A specailist uninstall and reinstalled this for me and still having the issue. Have tried all the other support fixes please help

      try67
      try67
      Community Expert
      September 9, 2020

      Acrobat XI is not supported any longer and is getting less and less compatible with Windows 10 with each update to the latter.

      If you installed all updates available for Acrobat XI and tried running it in Compatibility Mode with an earlier OS and it's still not working then there's not much more than can be done, I'm afraid. Might be time to consider getting a new version, one that's compatible with the current Operating Systems.

      M
      meganr84445822
      New Participant
      June 15, 2020

      hi,

      can you send me the link to where i can download the version 11/0.23?

       

      cheers,

      Johan

       

        try67
        try67
        Community Expert
        June 15, 2020

        Acrobat or Reader? Mac or Windows?

          R
          ryknow23
          New Participant
          April 3, 2020

          KUDOS to Stefaan_Claes. It worked great. Downloaded the file from https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6259&fileID=6310 , disabled the Adobe Acrobat Update Service in Task Manager (see systemsa93768962 post in replies) and ran the update. So far so good. Thank you Stefaan_Claes !!

          R
          Rahul Gupta
          New Participant
          February 5, 2020

          We have updated to version 11.0.23, but when we opening two files in adobe it gets closed after working for few second.

          R
          Rahul Gupta
          New Participant
          February 6, 2020

          This is affecting the production please help!!

           

          T
          Test Screen Name
          Brainiac
          February 6, 2020

          You are using end of life software, full of unfixed security issues, for production? I advise getting up to date.

          S
          sauumil parekh
          New Participant
          January 21, 2020

          this crashing problem is solved with  11.0.23 but then in this version it is  not able to convert pdf to word or excel. it says paper capture recognition is corrupt

          N
          NicholasNH
          New Participant
          January 21, 2020

          Just tried converting a pdf to MS document (.doc). It works without any issue. You may need to re-install your copy of Acrobat.

            JamesLeeNH
            JamesLeeNH
            New Participant
            January 3, 2020

            Updating worked for me on my new Windows 10 also. 

              S
              SENDOJ
              New Participant
              January 11, 2020

              Very grateful for the advice above which also worked for me

                T
                Test Screen Name
                Brainiac
                October 28, 2019

                If you’re going to keep updating Windows, sooner or later it will pull the rug out from under Acrobat XI. Be prepared, and remember there are unfixed security issues too. 

                  N
                  NicholasNH
                  New Participant
                  October 28, 2019

                  Hello. I have this same issue. I found a update file on Adobe's website (https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows). When I run the file AcrobatUpd11023.msp. It gives me an error: "Windows Installer does not permit patching of managed advertised products. At leaset one feature of the product must be installed before applyihng the patch." Can you tell me where you got your update file? Do I have to do increment updates like from 11.0.6 to 11.0.13 to get to 11.0.23? Thanks.

                    K
                    kevinr14566410
                    New Participant
                    October 29, 2019

                    Hey, I am also having this same problem. Did running the updates fix this issue?

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