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Adobe acrobat XI Standard automatically closes after opening

Community Beginner ,
Oct 28, 2019 Oct 28, 2019

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Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

 

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

 

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

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correct answers 1 Correct answer

Community Beginner , Oct 28, 2019 Oct 28, 2019

I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

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New Here ,
Nov 18, 2020 Nov 18, 2020

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Srefaan Claes Thank you for the information it surly help me, once again thankyou Strefanna Claes.

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Community Beginner ,
Jan 03, 2020 Jan 03, 2020

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Updating worked for me on my new Windows 10 also. 

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Community Beginner ,
Jan 11, 2020 Jan 11, 2020

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Very grateful for the advice above which also worked for me

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New Here ,
Jan 20, 2020 Jan 20, 2020

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this crashing problem is solved with  11.0.23 but then in this version it is  not able to convert pdf to word or excel. it says paper capture recognition is corrupt

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Community Beginner ,
Jan 21, 2020 Jan 21, 2020

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Just tried converting a pdf to MS document (.doc). It works without any issue. You may need to re-install your copy of Acrobat.

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New Here ,
Feb 04, 2020 Feb 04, 2020

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We have updated to version 11.0.23, but when we opening two files in adobe it gets closed after working for few second.

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New Here ,
Feb 06, 2020 Feb 06, 2020

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This is affecting the production please help!!

 

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LEGEND ,
Feb 06, 2020 Feb 06, 2020

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You are using end of life software, full of unfixed security issues, for production? I advise getting up to date.

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New Here ,
Apr 03, 2020 Apr 03, 2020

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KUDOS to Stefaan_Claes. It worked great. Downloaded the file from https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6259&fileID=6310 , disabled the Adobe Acrobat Update Service in Task Manager (see systemsa93768962 post in replies) and ran the update. So far so good. Thank you Stefaan_Claes !!

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New Here ,
Jun 15, 2020 Jun 15, 2020

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hi,

can you send me the link to where i can download the version 11/0.23?

 

cheers,

Johan

 

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Community Expert ,
Jun 15, 2020 Jun 15, 2020

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Acrobat or Reader? Mac or Windows?

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Explorer ,
Jun 15, 2020 Jun 15, 2020

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Community Expert ,
Jun 15, 2020 Jun 15, 2020

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What's wrong with that link? It's working for me...

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New Here ,
Sep 08, 2020 Sep 08, 2020

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When installing the update for Acrobat XI pro i get an error message :

Error1310.Error writing file:E\software

Programs\Adobe\Acrobat\amtlib.dll. Verify you have access to that directory

 

I am running Windows 10 Home edition on my personal computer.

 

The issue I am trying to resolve is: Adobe Acrobat Pro XI keeps crashing when opened within 15-20seconds. Was working fine until 2 days ago. A specailist uninstall and reinstalled this for me and still having the issue. Have tried all the other support fixes please help

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Community Expert ,
Sep 09, 2020 Sep 09, 2020

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Acrobat XI is not supported any longer and is getting less and less compatible with Windows 10 with each update to the latter.

If you installed all updates available for Acrobat XI and tried running it in Compatibility Mode with an earlier OS and it's still not working then there's not much more than can be done, I'm afraid. Might be time to consider getting a new version, one that's compatible with the current Operating Systems.

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Worked for me too, Thanks

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Thanks for your help. The same issue here. After updating to version 11.0.23 here:

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

it stopped crashing after few seconds. Seems working now.

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Community Expert ,
Dec 24, 2023 Dec 24, 2023

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LATEST

Locked this thread. The solutions promoted won't change any more. It is highly probable that the links will stop working at some time.

ABAMBO | Hard- and Software Engineer | Photographer

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