Adobe acrobat XI Standard automatically closes after opening

[Stefaan_Claes]

Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

[Alejandro15C2]

Srefaan Claes Thank you for the information it surly help me, once again thankyou Strefanna Claes.

[JamesLeeNH]

Updating worked for me on my new Windows 10 also. 

[SENDOJ]

Very grateful for the advice above which also worked for me

[sauumil parekh]

this crashing problem is solved with  11.0.23 but then in this version it is  not able to convert pdf to word or excel. it says paper capture recognition is corrupt

[NicholasNH]

Just tried converting a pdf to MS document (.doc). It works without any issue. You may need to re-install your copy of Acrobat.

[Rahul Gupta]

We have updated to version 11.0.23, but when we opening two files in adobe it gets closed after working for few second.

[Rahul Gupta]

This is affecting the production please help!!

[Test Screen Name]

You are using end of life software, full of unfixed security issues, for production? I advise getting up to date.

[ryknow23]

KUDOS to Stefaan_Claes. It worked great. Downloaded the file from https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6259&fileID=6310 , disabled the Adobe Acrobat Update Service in Task Manager (see systemsa93768962 post in replies) and ran the update. So far so good. Thank you Stefaan_Claes !!

[meganr84445822]

hi,

can you send me the link to where i can download the version 11/0.23?

cheers,

Johan

[try67]

Acrobat or Reader? Mac or Windows?

[williamm75606416]

I believe this is the one I used.

https://supportdownloads.adobe.com/thankyou.jsp?ftpID=6259&fileID=6310

[try67]

What's wrong with that link? It's working for me...

[Darski25]

When installing the update for Acrobat XI pro i get an error message :

Error1310.Error writing file:E\software

Programs\Adobe\Acrobat\amtlib.dll. Verify you have access to that directory

I am running Windows 10 Home edition on my personal computer.

The issue I am trying to resolve is: Adobe Acrobat Pro XI keeps crashing when opened within 15-20seconds. Was working fine until 2 days ago. A specailist uninstall and reinstalled this for me and still having the issue. Have tried all the other support fixes please help

[try67]

Acrobat XI is not supported any longer and is getting less and less compatible with Windows 10 with each update to the latter.

If you installed all updates available for Acrobat XI and tried running it in Compatibility Mode with an earlier OS and it's still not working then there's not much more than can be done, I'm afraid. Might be time to consider getting a new version, one that's compatible with the current Operating Systems.

[Steve5C23]

Worked for me too, Thanks

[Marek0D4B]

Thanks for your help. The same issue here. After updating to version 11.0.23 here:

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

it stopped crashing after few seconds. Seems working now.

[Abambo]

Locked this thread. The solutions promoted won't change any more. It is highly probable that the links will stop working at some time.