Adobe acrobat XI Standard automatically closes after opening

Forum|Forum|6 years ago
October 28, 2019
12 replies
149804 views

Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

This topic has been closed for replies.

Correct answer Stefaan_Claes

I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

Show previous replies

Stefaan_ClaesAuthorCorrect answer

New Participant

I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

williamm75606416

Participating Frequently

Stefaan_Claes , you are the real hero. Acrobat was not picking up on the update but I was able to find it. Many thanks.

try67

Community Expert

Acrobat XI is no longer supported by Adobe and it's becoming less and less compatible with Windows 10 with each new update.

I recommend you try running it in Compatibility Mode with an earlier OS (if you haven't already), but if that doesn't work you might need to bite the bullet and buy a newer version.

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