Adobe Acrobat XI Validating Issue

Question

Dear Support Specialist,I had so much trouble validating my Adobe Acrobat XI with a perpetual license and the correct product key and serial number on my Windows 7 Professional. It keeps complaining that my computer appeared to be offline and asked me to connect to the internet to validate it. The prompt was wrong as my computer isconnected to the internet and I used speedtest.net and verified it.  I called four days in a row and it was fixed for only one day, then the same validation request appears again when I opened any PDF.Please help with your valuable expertise.

Karl Heinz Kremer · Answer

Don, this is not Adobe's support - you are mainly talking to other users of Adobe's applications in this "User Community". To get help from Adobe's support team, you need to use the the procedures outlined here: https://helpx.adobe.com/contact.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded