Adobe add-in for Excel Printing annomally

Question

Hello all,

I've got a persistent issue on both of a user's Win 10 & 11 machines. With the Adobe add-in enabled, the user prints their first job, but must exit/re-enter the program in order to print again to her default printer. The 'Print' button is greyed out.

The two workarounds is that she can remain in the program, switch to a different printer from the drop down (then switch back to their default). Or, if I disable the Add-in from loading. She can print one job after another without issue.

This occurs on fully patched Win 10/11 and Adobe Acrobat. No issue with other O365 products.

Any thoughts on what sort of shenannigans are occuring?

Thanks in Advance.

Meenakshi Negi · Answer

Hi Kevin22115241wp3a,

Thank you for reaching out.

This behavior appears to be weird. Would you mind sharing the screen recording with us? Also, please share details on the Acrobat and MS Office versions.

Try reinstalling the Acrobat and see if that changes anything. Please use the following steps to reinstall:
-Remove the application and run the cleaner tool (https://adobe.ly/4j2egUh).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3EN3Lqc.

Let us know how it goes.

Thanks,

Meenakshi

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