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BonnieBrin
New Participant
June 12, 2023
Question

Adobe being slow with auto tagging

  • June 12, 2023
  • 3 replies
  • 6281 views

Hi! I'm a windows user using the latest version of Adobe Acrobat and I've been finding that the auto tagging is extremely slow. I'm currently trying to autotag a 23 page document with the progress bar stuck at 20% for the past 20 minutes. Previously when I've autotagged it'd be maximum 40 seconds of waiting.

 

Any advice on what to do?

    3 replies

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    Will33318570rwbt
    New Participant
    November 3, 2023

    I had the same issue.  I found a solution that works on my machine.

    Go to "Edit" -> "Preferences" -> "Accessibility"

    Uncheck the box for "Enable cloud-based auto-tagging for accessibility" (near the bottom)

    Hope this works for all of you!

    Will 

      C
      Catherine33585878a6p4
      New Participant
      November 13, 2023

      Brillant really appreciate this! Had same problem and this idea fixed it

        E
        Eric Hilliard - MI DNR
        Participating Frequently
        November 13, 2023

        Understand that the cloud based tagging is supposed to be much more superior. Unchecking the box will allow you to autotag the document, but likely it will be a train wreck after. It's not really a fix if you want better tagging. 

          B
          BrianWardNNU
          Participating Frequently
          June 14, 2023

          I'm also having the same issue. Autotag gets to 20% within seconds and then never gets beyond that, even after hours. Tried on several quite different documents. Brand new user of Adobe Acrobat Pro. Creative Cloud Desktop says my install is up-to-date.

            AkanchhaS8194121
            AkanchhaS8194121
            Brainiac
            June 15, 2023

            Hi @BrianWardNNU @BonnieBrin 

             

            Please confirm the exact version of Adobe Acrobat Pro and OS you are currently running.

            Open Acrobat>help>About Adobe Acrobat

             

            Thanks,

            Akanchha 

              Meenakshi Negi
              Community Manager
              Meenakshi NegiCommunity Manager
              Community Manager
              June 19, 2023

              @Meenakshi Negi @AkanchhaS8194121 ,

              I have added the test PDF and Fiddler Log to my Google Drive and shared a link to you via private messages.

              Thanks,

              Brian


              Hi BrianWardNNU,

               

              Thank you for sharing the logs and PDF.

              We have shared the information with the team for further investigation.

              We appreciate your patience.

               

              Thanks,

              Meenakshi

              AkanchhaS8194121
              AkanchhaS8194121
              Brainiac
              June 12, 2023

              Hi @BonnieBrin 

               

              Sorry to hear about your experience, and thanks for reporting this to us.

              Have you started experiencing this issue after making any changes? Like installing the update or application or Windows?

              Please check the following:

              1- Is performance impacted only when working with Tags on a pdf?

              2- Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

              To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

              3- For testing, disable 

              Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View," and "Enhanced Security">OK>close and reopen Acrobat.

              Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

              4- Try with another file, as it could be file components that's causing trouble. 

               

              Let us know if it still doesn't work.

               

              Thanks,

              Akanchha

              B
              BonnieBrinAuthor
              New Participant
              June 12, 2023

              Hi @AkanchhaS8194121 ! I don't recall there being any significant change, autotagging just became slow about a week ago.

               

              1. It's specifically ONLY when trying to use the autotag function, regular tagging works just fine.

              2. No change was found after rebooting.

              3. Disabled the settings + restarted but found no change

              4. I tested three different files but the same problem was found in each one. 

              J
              JanniPanni
              New Participant
              December 7, 2023

              I have the same issue too. Everything is up to date and all the settings are set as suggested by @AkanchhaS8194121. You mention that it has gotten slow, does that mean the progress ever moves past 20%? Not sure if I should just leave this running in the background for now.

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