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M
manicaps1
Participant
July 13, 2020
Question

Adobe closes after trying to open pdf doc from outlook

  • July 13, 2020
  • 1 reply
  • 6198 views

I have a weird problem with one of our user machines. Whenever I try to open a pdf document from outlook, the adobe opens and closes immediately. Without doing this if I open any pdf document in adobe, it works well. But after trying to open from outlook, it crashes, and then I cannot even open any pdf until I restart. It gives big pain. I tried all the steps given on the internet and my adobe version is latest one - 2020.009.20074. 

 

Any advice? Support? please.  

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 13, 2020

Hi Manicaps

 

We are sorry for the trouble. As described you are unable to open the PDF from outlook attachemts as the application is crasing

 

Please try to turn off the protected mode for testing and see if that works for you. Go to Adobe Acrobat/Reader DC (Mac), Edit (Windows) > Preferences > Enhanced Security  > Turn off the Protected Mode and Uncheck the enhanced security > Click ok

Note: Please turn on the security after testing.

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html  Reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

 

Let us know how it goes

 

Regards

Amal

M
manicaps1Author
Participant
July 13, 2020

Hello Amal,

                    Thanks for the suggestions. I've tried all the steps you recommended and still the issue persists. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
July 17, 2020

Hi there

 

We are sorry to hear that. Please try to download the file locally to your computer and then try to open it with Adobe Acrobat DCand see if it still crashes.

 

Also, please check for any missing/pending updates for your computer and try updating the outlook.

 

If it still crashes, please collect the crash logs as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share the logs with us for  testing.

 

Regards

Amal

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