Adobe closes after trying to open pdf doc from outlook

Forum|Forum|5 years ago
July 13, 2020
1 reply
6198 views

I have a weird problem with one of our user machines. Whenever I try to open a pdf document from outlook, the adobe opens and closes immediately. Without doing this if I open any pdf document in adobe, it works well. But after trying to open from outlook, it crashes, and then I cannot even open any pdf until I restart. It gives big pain. I tried all the steps given on the internet and my adobe version is latest one - 2020.009.20074.

Any advice? Support? please.

This topic has been closed for replies.

Amal.

Community Manager

Hi Manicaps

We are sorry for the trouble. As described you are unable to open the PDF from outlook attachemts as the application is crasing

Please try to turn off the protected mode for testing and see if that works for you. Go to Adobe Acrobat/Reader DC (Mac), Edit (Windows) > Preferences > Enhanced Security > Turn off the Protected Mode and Uncheck the enhanced security > Click ok

Note: Please turn on the security after testing.

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html Reboot the computer and reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes

Regards

Amal

M

manicaps1Author

Participant

Hello Amal,

Thanks for the suggestions. I've tried all the steps you recommended and still the issue persists.

Amal.

Community Manager

Hi, I am having the same problem. But it is not only with Adobe. I installed foxit, and if I try to open a pdf attachment from outlook 2019, the pdf quickly opens and closes again. If you save it on the desktop, and restart the computer you can open it from the desktop and it works, all the pdf files open. But as soon as you open outlook and open a pdf file it flashes and disappears. Then if you close outlook and try to open any pdf they all flash and disappear. Then when you restart you can open again. What i also found if you open an pdf before hand, and minimize it, then open and attachment in outlook it opens correctly. But it you close all the pdfs and try to open via outlook it flashes again. What can the cause of this odd problem be?

Hi William,

Hope you are doing well. As described the PDFs open fine when you download them to your computer, but not from outlook. It seems to be some issue related to MS outlook. I would request you to please get in touch with MS Oulook support team for more information.

Regards

Amal

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