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M
Mat30013921hxf8
New Participant
May 31, 2023
Question

Adobe cloud storage access in Acrobat Pro

  • May 31, 2023
  • 2 replies
  • 869 views

In Acrobat Reader under the home menu I have access to all my Adobe Scan files under "Adobe cloud storage". However I cannot access Adobe cloud storage with Acrobat Pro. If I click on Add file storage it only gives me third party options. How can I view / Add my Adobe cloud store in Acrobat Pro?

 

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2 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
June 1, 2023

Have you enabled this in the preferences?

M
Mat30013921hxf8Author
New Participant
June 1, 2023

I can't see anything obvious in preferences that should need to be enabled but isn't already. 

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
May 31, 2023

Hi Mat30013921hxf8,

 

Thank you for reaching out.

 

Please refer to the information provided in the following help document: https://helpx.adobe.com/in/enterprise/using/enable-disable-services.html.

For more information on the settings, check this help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/Wizard/online.html#services-integration. 

I would suggest contacting the IT team at your organization to see if the settings are enabled. 

 

Let us know how if you need any help.

 

Thanks,

Meenakshi

    M
    Mat30013921hxf8Author
    New Participant
    June 1, 2023

    Thanks Meenakshi,

    I note the Reg Edit keys mentionned in the solution don't exist on my machine, so I think this is a feature which hasn't been enabled by our IT services. Repair hasn't worked either  I've raised the query further with out IT Department.

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