Adobe Crashing on login
- January 24, 2025
- 1 reply
- 455 views
Good Afternoon,
Adobe started crashing (I have not used it recently) when I login on the desktop application.
The error states
adobe_licensing_wf_acro.exe - application error
The instruction at 0x00004ff942954AA0 referenced memory at 0x0000000000000001B60. The memory could not be read.
My troubleshooting steps so far:
1. Uninstall all adobe products, restart and then install only adobe. Crash
2. Repaired after another restart. Crash
3. Manually deleted all adobe files (I could not delete all only some because I was not allowed)
4. Used windows uninstall tool, uninstalled adobe and deleted all files in program files and program files x86.
5. Restarted, installed adobe - crash again and cry.
The crash happens only when I attempt to login to the software, I can open PDFs with no issues.
I have the crash logs (.dmp) and registry "windows error reporting" files but cannot post them here.
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