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kok leongt21897006
New Participant
October 30, 2019
Question

Adobe DC and XI Exception code: 0xc0000005

  • October 30, 2019
  • 2 replies
  • 18073 views

Hi Recently we have a couple fo users with Adobe XI as well as Adobe DC users who encoutered the above issue

 

Exception code: 0xc0000005
Fault offset: 0x00c57530
Faulting process id: 0x4458
Faulting application start time: 0x01d58df7d3d039e7
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.dll
Report Id: 8556bd5f-4ccf-4c78-8b73-1f171ace325d
Faulting package full name:
Faulting package-relative application ID:

    This topic has been closed for replies.

    2 replies

    S
    SamThomas88
    New Participant
    April 20, 2020

    At my organisation, we've just seen this affect everyone, starting on Friday 17/4/2020. Tried uninstalling/reinstalling, repairing etc, only upgrading to DC Reader (still free) did the trick. 

     

    If anyone knows WHY this happens, that'd be great.

    ls_rbls
    ls_rbls
    Braniac
    April 20, 2020

    Is because Adobe Acrobat Pro XI reached end of support back in 2017.  Any issues, fixes, patches, or security mitigation are not supported anymore for that version. 

     

    Newer update version releases of Adobe Acrobat Pro have addressed many fixes, so like in your case, the best course of action is to upgrade. 

    ls_rbls
    ls_rbls
    Braniac
    October 30, 2019

    Hi,

     

    You've mentioned about users having the same problem in both Acrobat DC and XI.

     

    In which operating system did this problem started manifesting?

     

    Also, did this exception fault occured after an upgrade from Adobe Acrobat XI  to DC? or after an operating system upgrade from Windows 7 to Windows 10?

    A
    Anonymous
    October 31, 2019

    Hi,

     

    We are facing the exact same issue , since the 28 on Adobe Standard XI on at least 3 computers

    Faulting application name: Acrobat.exe, version: 11.0.0.379, time stamp: 0x505fd1ce
    Faulting module name: Acrobat.dll, version: 11.0.0.379, time stamp: 0x505fd1b6
    Exception code: 0xc0000005
    Fault offset: 0x00c57530
    Faulting process id: 0x4bc8
    Faulting application start time: 0x01d58fcd154905af
    Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe

     

    We have it on Windows 10 Enterp. 1809 (and most probably on 1709)

    with or without the Oct security udpates.

     

    any help would be appreciate.


    Thanks


    Regards,

     

    Emmanuel

     

    A
    Anonymous
    November 4, 2019

    Perform an update in the operating system, the Adobe Acrobat XI and DC to reflect their current verion.

     

    Then download the Uninstall Install Windows Troubleshooter:

     

    https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed 


    Hi,

     

    Our Win 10 Enter 1809 is up to date.

    I try to remove adobe DC (to keep only Adobe Acrobat XI running) = same result:

    the program crash after few seconds does not matter what we do

    same if we try to use the help > repair Adobe installation: it crash

     

    Using the uninstall install windows troubleshooter does not give us any result so far.

     

    Thanks for your help

     

    Emmanuel

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