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T
tarah31605175
Known Participant
April 24, 2023
Answered

Adobe DC Extended Fillable Form will not save entries with Save or Save As

  • April 24, 2023
  • 5 replies
  • 2998 views

I have a semi-complex fillable form that shows and hides template pages, based on checkboxes and javascripts as well.  It is 9 pages long.  When you edit the form and click save, the save button greys out so you assume the document has been saved with the edited information.

You close and open the document again, the data is not there.

 

I have tried with and without Reader Extended fill and save.

I have used Save and Save As .. no difference.

I have created a manual save button with execute menu item and with JavaScript .. no difference.

Anyone have a suggestion on why this could be happening??

This is an internal form so I cannot share it on this site.  

This topic has been closed for replies.
Correct answer Bernd Alheit

I have looked on the form. It resets the form fields at document open. 

5 replies

Bernd Alheit
Community Expert
Bernd AlheitCommunity ExpertCorrect answer
Community Expert
April 25, 2023

I have looked on the form. It resets the form fields at document open. 

T
tarah31605175Author
Known Participant
April 25, 2023

Thank you... I do not recall adding that to the OnOpen but there have been a few others working on that form after I initially bulit it.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
April 25, 2023

Without seeing the form it is not possible to help.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
April 25, 2023

Try this:

  1. In the preferences disable JavaScript
  2. Open the form
T
tarah31605175Author
Known Participant
April 25, 2023

tried and it still did not save the changes to the document.

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
April 25, 2023

What app does you use to fill the form?

T
tarah31605175Author
Known Participant
April 25, 2023

The only document level JavaScript that is in the form set the default first field on open.

Thom Parker
Community Expert
Thom ParkerCommunity Expert
Community Expert
April 24, 2023

It sounds like something in the form is resetting the data. Do you have any document level scripts that might be interfering with the form?  Have you looked in the console window to see if any errors are reported?

 

 

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
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