Adobe forms fields disappear

Forum|Forum|1 year ago
March 26, 2024
2 replies
3761 views

Hello, I'm using Adobe Acrobat DC for business and I've created a form that works fine when it is first opened. The user is able to fill in all form fields. But then when it is sent back to me, most of those form fields are missing. It can be very frustrating - I can see the filled form fields in the preview, but when opening the document they are gone. How do I get this corrected? I've attached some photos.

PDF forms

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JR Boulay

Adobe Expert

You've fallen victim to the phantom field bug.

Open the "Prepare form" tools pane, click in the "More" menu and choose "Prepare form for e-signing", and then do the opposite by choosing "Revert to Acrobat form" at the same place.

It's magical!

Acrobate du PDF, InDesigner et Photoshopographe

S

sweeneysueAuthor

Participating Frequently

Hi JR, thank you! I don't see the option, though, to "Revert to Acrobat Form" after preparing form for e-signing. In the more menu, I have "remove e-signing options", would that be the same thing?

Thom Parker

Adobe Expert

Try it and see what happens.

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

Thom Parker

Adobe Expert

How did the user fill the form? Did they use Acrobat Reader, or fill it in a browser?

Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often

S

sweeneysueAuthor

Participating Frequently

Thank you. The same program, Adobe Acrobat DC. We all carry the same version of Adobe. I've attached the original unfilled document. This happens all of the time with this doc, would love to get to the bottom of it.

Accident_Incident_Investigation_Report_rev0822.pdf