Skip to main content
P
pw9988
New Participant
March 10, 2021
Question

Adobe Genuine Software Service - High CPU usage

  • March 10, 2021
  • 2 replies
  • 6351 views

I have a large number of systems with Adobe Acrobat DC installed on them and there are two Adobe services:

 

Adobe Genuine Software Service (v 7.3.0.157)

Adobe Genuine Software Integrity Service (v 7.3.0.157)

 

That are running between 12% - 29% CPU usage for each of these services. This is eating up at least 20% of the CPU on these systems at it's lowest.

Any ideas on how to correct this?  Is it safe to disable these services all together and just end the problem?

 

Thank you

 

 

    2 replies

    3
    30200049622481484nc7v
    New Participant
    January 3, 2022

    Hi, 

    I have tried reboot but there is no respite to the high CPU usage. Can Adobe team please get back as to how these services can be lowered in priority/disabled and the check be performed seldomly and not eat up all CPU. 

     

    System log attached:

    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Version: 21.7.20099.454979
    Creation Date: 2021/10/05
    Creation Time: 14:14:54
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
    Version: 21.7.20099.454979
    Creation Date: 2021/10/05
    Creation Time: 14:14:44
    Locale: English (India)
    Monitor:
    Name: Intel(R) UHD Graphics
    Resolution: 1920 x 1080 x 60
    Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows 10
    OS Version: 10.0.18363
    Page File Space: 40046464 KB
    Processor: Intel64 Family 6 Model 166 Stepping 0 GenuineIntel ~1608 Mhz

     

    Thanks,

    Rakesh

    AdKraemer01
    AdKraemer01
    Participating Frequently
    March 29, 2025

    Your Adobe App Is Not Genuine: 4 Ways to Remove This Pop Up

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    April 2, 2025

    Hello!

     

    Thank you for sharing the steps/workaround that worked for you. Please ensure that you have the latest version of Acrobat installed. For more about the latest build, see this article. On Windows, go to Edit; on Mac, go to Adobe Acrobat. Then navigate to Preferences > Page Display. Under Rendering, uncheck 'Use Page Cache' and restart the application. I hope this helps.

     

    Thanks,

    Anand Sri.

      A
      Andyrez91
      New Participant
      March 12, 2021

      I thought my issue was isolated but looks like it is happening to others.  My Adobe Genuine Software Service (32 bit) is also taking up CPU usage, it is constantly between 20 and 25%.  Already tried to remove it, repaired it, sfc /scannow, but no luck.  Appreciate any input here from Adobe support.  thanks.

        P
        pw9988Author
        New Participant
        March 12, 2021

        I spoke with support about this and they had me reboot the PC and the processes dropped down to 0% usage then.  That stopped the spike but of course a reboot is not a fix.  I ended up stopping and disabling the two services.  So far no problems and I don't have to tell users to reboot.

         

        ls_rbls
        ls_rbls
        Community Expert
        March 14, 2021

        Hi,

         

        Thank you for sharing that solution.

         

        Would you mind briefly describing how to stop and disable those two services?

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices