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Adobe Licensing information - "Sorry something went wrong"

Forum|Forum|5 years ago
January 21, 2021
2 Antworten
6700 Ansichten

Company purchased Acrobat 2020 tool, I've installed it and after logging in I'm constantly getting a message - "Sorry something went wrong - Please try launching Acrobat first..."

Install update and subscribe to Acrobat

Beste Antwort von AnandSri

Hello Ramesh!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please try the suggestion shared in this article and let us know how it goes: https://adobe.ly/4kHCmWw

If the issue persists, please use the Acrobat Cleaner tool to remove the installed app, restart the machine, and install Acrobat. For serial number-based Acrobat 2020, check this article.

Thanks,

Anand Sri.

R

ramesh_tn

Participant

I am having the same problem after installing Acrobat 2020 on Windows 11 24h2. Can somebody please help.

Ramesh

AnandSri

Antwort

Community Manager

Hello Ramesh!

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please try the suggestion shared in this article and let us know how it goes: https://adobe.ly/4kHCmWw

If the issue persists, please use the Acrobat Cleaner tool to remove the installed app, restart the machine, and install Acrobat. For serial number-based Acrobat 2020, check this article.

Thanks,

Anand Sri.

R

ramesh_tn

Participant

Hi Anand,

Thank you for responding, even if a bit late.

In the meanwhile I had almost lost hope of getting direct support and swept the acrobat forums for all possible solutions.

With the result: I have tried all the possible solutions including the ones you have listed. I have installed, un-installed, cleaned and re-installed several times.

Sorry, but none of them work.

Please tell me what else to try.

Thank you,

Ramesh.

PS: Your AI-bot support refused to even find the licence for my product and kept asking me to register it, despite the licence being visible under my account.

Karl Heinz Kremer

Community Expert

Is your computer's clock set correctly?

Is it possibe that you are using a volumen license version? If so, get in touch with your system administrator and see if they can straighen things out. If it's a normal license, this should not happen, and you may want to get in touch with Adobe's support. They should provide support for licensing issues.

If that does stil not work, then I would try to uninstall and re-install, potentially after running the Acrobat Cleaner.(http://labs.adobe.com/downloads/acrobatcleaner.html)

E

EMIL5FC7Autor

Participant

TNx, I'll try that out!

G

geminiguy90028

Inspiring

@Emil5C0A Adobe support's email address or Adobe Employee's email address always ends with @adobe.com Please don't send any further email to the above-shared spam email.

Please avoid sharing any personal info to any unknown email before verifying the details.

The above email seems to be spam. We'll report it to the team to take further action(block/deactivate spam email).

Please try the suggestion/solution shared in the help article and let us know if that works for you.

I have also shared more information in the direct message I initiated earlier, please check.

Thanks,

Anand Sri.

I was also contacted by AdobCustomer24x7@outlook.com

My Adobe Photoshop, and Premiere Elements 10, displays extremely small on your high resolution (High DPI) laptop monitor. They told me that the version is too old for my Windows 10 and said I have to buy the new 2021 version to correct the problem.

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