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Shane26829266vjdx
Participant
October 31, 2022
Question

Adobe PDF Icon wont show on Mac Outlook since Updating to Ventura

  • October 31, 2022
  • 1 reply
  • 3370 views

Since updating my Mac to OS Ventura, the Adobe icon is gone in both Microsoft Outlook & One Drive. I contacted apple and they suggested a handful of things, uninstalling the adobe and reinstalling, creating a new mac profile, reinstalling the OS system and booting the computer in safe mode. Ive done all these things and the issues is not resolved. The icon is a general icon when it should show a adobe acrobat logo next to it. Does Adobe or Microsoft have to issue an update to their apps to resolve this? As you can see in the photos, theyre fine in the finder  but not displaying logos in outlook and onedrive

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    1 reply

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    October 31, 2022

    The common theme between the applicatiosn that got broken in the update is that they are from Microsoft, so I would assume that it's up to Microsoft to fix this problem. In your 2nd screenshot you show that the operating system is showing the correct icon, that means that both the OS and Adobe are doing their part to make the icon available and for whatever reason, Microsoft is not picking it up correctly. 

    Raouf BELIMANE
    Raouf BELIMANE
    Participating Frequently
    November 7, 2022

    Hello,

    I have the same email pdf attachement missing pdf icon,

    After testing I believe it is not a Microsoft Problem ! Because the same issue is happening on apple mail !

     

    I think it is between Adobe and the New MAC update Ventura !

     

    Please find bellow a screen shot of apple mail with the same pdf attachement issue

     

    Thank you

    Raouf

    T
    Test Screen Name
    Legend
    November 7, 2022

    But Apple mail could show previews without using Acrobat, without it even being installed. Sounds more as if Apple have decided to remove the feature from their system.

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