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Question

Adobe PDF Maker Font Conversion issue

Forum|Forum|2 years ago
January 3, 2024
2 replies
3464 views

Hi There

recently we have discovered that certain fonts we use do not convert to PDF Properly when using adobe acrobat addin for Office 365 (PDF Maker)

We have a few different Calibre Fonts that our company uses:

Calibre

Calibre Light

Calibre Medium

Calibre Semibold

All of these fonts convert fine with no formatting

But if you make Calibre Semibold or Calibre Medium bolded, they then convert to Times New Roman when creating PDF

Calibre Light and Calibre will convert fine when bolded

i have ticked embedded fonts in Adobe PDF Maker but this doesnt help

i have done so much testing but cannot for the life of me seem to figure out what the issue is

any ideas would be much appreciated

thanks

Abambo

Community Expert

But if you make Calibre Semibold or Calibre Medium bolded, they then convert to Times New Roman when creating PDF

By @Sharris22

What happens when you use the Save as PDF?

The problem may lie in the fact that Microsoft Word uses Faux Bold for fonts that do not have a bold variant.

ABAMBO | Hard- and Software Engineer | Photographer

S

Sharris22Author

New Participant

If you File > Save as > select PDF in drop down - there are no issues

While I know using the drop down option to save as PDF is a work around. Most users convert via the Save as Adobe PDF button.

Y

yuki_5484

New Participant

Hi @ing_shin_2132,

We are working on this, and the fix should be available soon.

Would you mind checking in the Acrobat Ribbon-> Preferences-> Advanced Settings-> Fonts-> if the checkboxes "Embed all Fonts" and "Embed Open Type Fonts" are checked?

If yes, please share a screen recording of the issue, and I will forward this to the dev team to get the fix expedited.

-Souvik

Hi @S. S, I have a similar issue with Roboto fonts. Is the fix for Calibre fonts already available?

My issue is with Roboto fonts and it also occurs when converting a brand new Word to PDF (so it's unlikely a document-specific issue). Screenshot attached.

Adobe Acrobat 64 bit 25.001.20693

Microsoft Word Version 2508 (Build 19127.20192)

Amal.

Community Manager

Hi @Sharris22

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once.

Also a small video recording of the steps and the issue would be very helpful.

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

S

Sharris22Author

New Participant

Hi Amal

thank you for your reply

yes currently using the version you mentioned

Video Attached

Link to logs and video below

https://drive.google.com/drive/folders/1bisPoJYDxXxnODacZ3mBlCqMIMwtiUgt?usp=sharing

Thanks

20240103_174758.zip

Amal.

Community Manager

Hi there

Thanks for sharing the logs.

I have shared them with the engineering team for review. We will share the update as soon as we get any information.

Thanks for your time and patience.

~Amal

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