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DNez2001a
Participant
September 23, 2013
Question

Adobe PDF Printer not working as print driver; 9.5.5 (pro) with Windows 7, 64 bit

  • September 23, 2013
  • 2 replies
  • 138195 views

I have installed, repaired, uninstalled and re-installed Acrobat Pro 9.5.5 on a newly formatted SSD with Windows 7, 64 bit on my desktop machine. The program was installed from Acrobat Pro 9.0.0 and updated within the program. I have the program also installed on my laptop, and the Adobe PDF Printer driver is working properly on my laptop.

On my desktop with the newly formatted SSD, the Adobe PDF printer driver is not working. Note that I am using the printer driver, and not any pdf creation techniques within MS Office or other programs.

When I go to the Adobe PDF printing preferences on my desktop, I only get a generic, two tab window open. When I print a file to this printer on my desktop machine, I do not get a window opening that asks where to create the pdf or what to name it, and I never see any files created. In MS Word, the Create PDF option under the Acrobat tab works and opens a dialog to ask the name and location to save, and then opens a PDF Maker progress window and properly creates the file. I can also save a file as an .eps or .ps file and use Distiller to create the pdf. However I cannot get the Adobe PDF printer driver in my Devices and Printers to work properly, although it works just fine on my laptop with the same program (Pro 9.5.5) and same Windows version (7, 64 bit).

Repairing, uninstalling and re-installing does not solve the problem. Acrotray.exe *32 process is running. Any ideas on why this won't run properly on my desktop, but will run on a similarly configured laptop?

On my laptop, I get a full, (7) tabl menu with all the normal options:

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    2 replies

    sgcarp
    sgcarp
    Participant
    May 21, 2014

    My adobe air failed and it stripped out my adobe pdf converter printer in the roll back.  I have managed to sort that out by reinstalling adobe air and the printer driver but now every time I create a pdf from AutoCAD the created file thinks it is still open in acrobat so I can't change or delete it.  I am using Window 8.1 - all these issues started with 8.1.

    I dont know what to do - I have to have the right pdf file names for my planning application so i have to make new folders full of redundant files i cant delete to get the drawings as i need them.

    Can anyone help?

    Allta Media
    Community Expert
    Allta MediaCommunity Expert
    Community Expert
    September 23, 2013

    Have you tried to manually install the Adobe PDF printer? These instruction are for version 10.

    1. Click Start >  Control Panel > Devices and Printers
    2. Select Add a printer
    3. Select Add a local printer
    4. Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down.  Click Next
    5. Click the Have Disk… button
    6. Click the Browse… button
    7. Navigate to C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF
    8. Select AdobePDF.inf from the list if using Acrobat Pro, or AdobePDFstd.inf if using Acrobat Std, then click the OK button
    9. You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
    10. Name your printer, e.g. Adobe PDF

    http://blogs.adobe.com/dmcmahon/2012/06/04/acrobat-pdf-printer-missing-after-installation-on-windows-64-bit/

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      DNez2001aAuthor
      Participant
      September 23, 2013

      I did try this. There are (10) converters in the list. #1-5 would not install. I now have printers named Adobe PDF Converter #6-#10, but none of them solve the problem - all show the 2 tab preference and never show a completed .pdf after printing. It is interesting to note that when this is done in MS Word, there is a MS word progress bar showing the document being scrolled to the printer, but nothing happens afterwards

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      DNez2001aAuthor
      Participant
      September 24, 2013

      I am not sure the print driver works with the OS, but more likely the problem deals with AcroTray. Try printing to file with the Adobe PDF printer and see if you can open the file in Distiller to get a PDF. If that works, then the issue is with AcroTray. (OK, you already tried that).

      You might just rename one of the PS drivers as the Adobe PDF printer and if the Documents\*.pdf port is available try it. The problem is likely with the system being 64-bit. Sometimes these driver issues are a real pain.


      Interesting idea. Not sure I understand what you mean by renaming one of the PS drivers. Can you explain?

      I agree the problem is probably with Acrotray - do we know what files constitute this process? Again, this is working fine on my laptop with the same versions of Acrobat and WIndows 64 bit. If I knew which files it required, I would copy them over from the laptop.

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