Known Participant

Answered

Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
92 replies
239259 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer J. M. S.

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

Show previous replies

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chrisb10586124

New Participant

On Mac, If you go to "View" on the top menu, there is an option to "Disable new Acrobat". For me, this reverted it back to the previous interface with the scroll bar back!

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Nathan - Butler U.

Participating Frequently

Wow! All this back and forth, and that does work! Kinda. Why didn't they direct us to that? For me, I had to go to View>Page Dispaly>Enable Scrolling after disabling. For it to appear, I have to use an up or down arrow and then grab it. It does seem to appear longer to make that possible.

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Sharon33505403llj4

New Participant

This exact same thing is happening to me!! Mac Ventura 13.4 and Acrobat Pro versions 2023.006.20360

I'm hesitant to do the very complicated "fix" listed below using Plist Editor etc. I'm finding this so hard to believe that Adobe hasn't escalated this issue!! I pay a lot of money every year for Creative Cloud apps. PLEASE FIX THIS!!!!!

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Nathan - Butler U.

Participating Frequently

They should just send out an "update" that reinstalls everyone's Acrobat Pro 2022—the one we were ALL perfectly content with—until 2023 is fixed. Simple. Simple. Simple. But they are erudite Adobe who can't admit a mistake. Microsoft has done this with the current version of Teams, at least the update set me back to "classic" with a note that the newer, bug-free version would be out soon.

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Grundoon Groundhog

Inspiring

Going back to Acrobat 2020 works.

cathleenk21536845

New Participant

I stumbled onto a quasi-solution: use the up/down arrows (usually on the right, now maybe on the left (Adobe also seems to have arbitrarily moved stuff.) Click the arrows to advance one page up or down at a time

BUT if you hold shift key while using the arrow, the scroll bar will appear and if you move quickly you can capture it. Yes, still screwed up but not as impoosible as the whack a mole approach where yoiu can never get the scroll bar.

Adobe--I've loved you for years but this is SICK and SICKENLY disrespectful to make this change before it was properly vetted. Please shape up!

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Grundoon Groundhog

Inspiring

Shouldn't love mean Adobe doesn't have to say they're sorry? But they should be! I'm using Acrobat 2020, just seems simpler.

Keurim

New Participant

Hi everyone,

I just wanted to put this up for all the non-techies out there desperate for at least a temporary but a working "workaround".

The original workaround steps (very bottom of the page, by an Adobe admin, "absethi") was a bit inconsiderate considering the customer base (i.e., most won't be programmers). Poor formatting and unclear.

I hope my step-by-step helps.

Thanks to Frans for posting the link here originally.

---

1) Download & install FREE TRIAL 'PlistEdit Pro' (https://www.fatcatsoftware.com/plisteditpro/). [Alternatively use 'Xcode'. But it will be significantly easier and fail-proof to use 'PlistEdit Pro', because the steps are simpler.]

2) Locate the .plist and right click it, to open with 'PlistEdit Pro' (or, 'Xcode').

3) Once the .plist has opened, locate "DC", and click to expand that entry.

4) From the expanded list, locate "AVGeneral", then click to expand that entry.

5) If using 'PlistEdit Pro':

From that expanded list, locate "HonorOSTheme". Right click it and press duplicate.

Rename the duplicated entry as "HonorSystemScrollerPref", then click to expand it.

Check to see if the two items you see underneath are exactly the same as follows (or, as you see on the screenshot attached).

0 Number 0

1 Boolean YES

Press ⌘-s to save. [Alternatively, go to 'File', then save.]

If using 'Xcode':

Keep the "AVGeneral" entry selected (highlighted). To the right of the "AVGeneral" heading, you will see (+) and (-) icons. Click (+) once to create a new entry, which you should see appear as "New item" right beneath the "AVGeneral" heading.

Rename the "New item" as "HonorSystemScrollerPref", and keep it selected (highlighted). You will again see (+) and (-) icons to the right. Press (+) twice, to create two new entries underneath. They will appear as "Item 0" and "Item 1".

Change the "Item 0" and "Item 1" details using the up & down arrowheads (⌃) to be exactly the same as follows (or, as you see on the screenshot attached).

0 Number 0

1 Boolean YES

Press ⌘-s to save. [Alternatively, go to 'File', then save.]

6) The final step! 😃

Open the 'Terminal' program. Simply copy & paste in the following:

sudo killall cfprefsd

Then hit enter.

Then 'Terminal’ will spit out "Password".

[NOTE: whatever you type in from this point, will not show as you type in. But please do not worry. If you get it wrong, it will ask again with "Password". And you can always repeat this step.]

Simply type in your computer login/admin password, then hit enter. If the password is correct with no mistakes, it will just show a rectangle after your username. It is done!

7) Last but not least, open a loooong .pdf document and see if it worked. 😅🥹

K*

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mackimi

Known Participant

Many thanks for the great step-by-step explanation 😀 😀 😀. I have implemented it straight away. It works, but not always. When the scroll bar disappears I press the down/up arrow button and it reappears. I use a pen tablet on my Mac and am dependent on the scroll bar always being visible. I really hope that Adobe will fix this problem very quickly.

Frans v.d. Geest

Community Expert

It should work always. Make sure you have Enable scrolling on in Acrobat itself, and in Acrobat turn off use Touch Mode, (set off to Always).

But, I noticed that many miss the Terminal step with sudo killall cfprefsd, if you skip that it will not work.

Frans v.d. Geest

Community Expert

If you follow the exact steps mentioned at the bottom of the post in the following link (do not forget the terminal command!) you can solve this. Bit tricky but I did exactly what it said there (I used XCode for the plist, but hou use any plist ecitor) and it is now solved. Not saying that this a very user friendly solution by the way...

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47248445-scrollbar-disappeared

Linda.R.Smith

Known Participant

@Frans v.d. Geest @Amal.

If this is a "fix" anyone care to make an Apple Screen Recording on how you do this?

I don't understand how to "fix" this manually. Better yet, any chance Adobe can write this into a new Acrobat for desktop upgrade? I'm a graphic designer, not an IT or Programmer.

I found the com.adobe.Acrobat.Pro.plist but I can't open it.
I cannot find DC AVGeneral & create plist key -> HonorSystemScrollerPref
I know what the Terminal app is (though I've often do not have not had luck using it)
I see Xcode is a downloadable Apple application.
No, I don't have IT support. The company I work for is MSO Windows based and does not support Mac OS.

Frans v.d. Geest

Community Expert

Yes, I know, not a real solution for many, you have to have some IT knowledge. So indeed the solution has to come from Adobe. But for those that are a bit handy this will work.

Barbara MG

Participating Frequently

Please don't argue and just BRING THE F@1*!ING SCROLLBARS BACK!!!

NOW!!!

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Filip Bl.

Participating Frequently

Who is the idiot who removed this essential feature in Acrobat??? Adobe, wake up! Which feature will be removed next? Colors? Fonts? I need to be productive.

tylerwilms

New Participant

Adding yet ANOTHER voice to this.....

Dear Adobe engineers... do you need us to fix the damn code for you??!

Also, Adobe engineers.. stop doing moronic things for the sake of doing something/anything to validate your existence. I mean it, fulfill your ridiculous need for validation in life some other way.

I'd really like for everyone who is forced to subscribe to this shitshow to be able charge back all the lost hours for dealing with this "engineering" bullsh!t.

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Grundoon Groundhog

Inspiring

I couldn't agree more.

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Karen324239929asm

Participating Frequently

I NEED HELP--the workaround I was using to get the scroll bar back stopped working today! (System Settings | Appearance | Show Scroll Bars | click Automatically based on mouse or trackpad, then When scrolling, then Always.) I can't work like this--I routinely edit 500-page books, and not being able to move around in them as I wish makes my job nearly impossible. Anyone have a different workaround I can try?