Known Participant

Answered

Adobe PDF / Scroll bars still missing

Forum|Forum|2 years ago
September 19, 2023
92 replies
239234 views

I've looked at all the posts and their answers. It's very frustrating. I've done all the suggestions. Still no scrollbar. If I adjust the page size manually -- pull it in or out -- the bars appear for a few seconds then disappear. I can't grab them.

I cannot scroll up/down or side to side. Mac Ventura. Acrobat Pro version 2023.006.20320

Any other ideas or will there be an update to fix?

Correct answer J. M. S.

Hi J.M.S.

Thanks for explaining about Zoom to page level. It's not something I ever use –I do View > Zoom > Fit height if I want to see a page fitting the window. However, I've just had a go at using Zoom to page level.

In order not to show any pre-published confidential material, I created a new blank PDF page and, as you say, selecting Zoom to page level, there's NO scrollbar.

However, it dawned on me that if there's only one page in the doc and we're viewing at page level, there's nowhere to scroll to ... and maybe that's what the developers thought ...

... so I tried adding a second blank page and immediately the scroll bar appeared (see attached – this time with more helpful file names).

I then had another thought and deleted my extra page again so I just had a 1-page doc. Viewed at Fit Height or Zoom to page level, it tells me it's showing at 59.8% and there's NO scrollbar (see attached).

However, if I increase the percentage size to 75% so now not all the page is visible, the scrollbar appears.

I don't know if this helps and sorry that I'll need to press on with work, so I can't reply for now, but fingers firmly crossed.

Thanks for the work you did with this.

The thing is, when I view a document like your 2-page doc, I don't have the scroll bar. But I guess this is because you have continuous scrolling enabled, and not single page view.

Show previous replies

Frans v.d. Geest

Community Expert

Finaly fixed in the latest February update!

There is a new Preference under Page Display: Always show Scroll bars!

And also set the preference to Enable scrolling under Page Display, Page Layout, and the we are finally(!) good to go!

M

michaeln82239712

Inspiring

Hallelujah!!!!

S

Susan35679287tvad

New Participant

I was on the phone with Adobe on/off for 3 days last week regarding the missing scroll bars. They kept escalating to another expert. I had to go back to Adobe Acrobat Reader 2020 version to get my scroll bar back. It's working fine. The last rep stayed on the phone with me the entire time to make sure it worked.

Q

quentin1234

Known Participant

Yes, they are good once you find the right person. Did that last person give you any idea whether bringing the scroll bars back is a possibility, or did they say they are simply never coming back...? And did they tell you whether there is a way (other than all those attempted above) to turn off the Update alert that comes up each time you are working on a file in the 2020 version of Reader or Acrobat Pro...?

S

Susan35679287tvad

New Participant

I thought I read in one of the responses that they were working on it and
hoping to get the bars back at some point. Sorry, I didn't ask any of the
questions.

S

Sam Kreec

New Participant

I did find the thumbnails view has a scroll bar. Wow, now I have to use screen space for the thumbnail view.

Better than nothing. (Maybe) I have hundreds of pages in a plan set. I'd get carpal tunnel if I had to page down that many times.

C

coniwalk

New Participant

My scroll bars are also still missing and I have disabed the new Acrobat. I rolled back to an older version whicj worked for awhile, until Adobe in it's widsom "upgraded" me again. Adobe engineers, do you even use the products you develop? I highly doubt it. Simple navigation is awkward and time consuming. Plus you never listen to your customers.

Q

quentin1234

Known Participant

When using an earlier version with the scroll bars, you should be seeing a dialogue box with "Cancel" and "Update" that will simply keep coming up when you close a file. It is annoying, but clicking "Cancel" lets you stay with the older version. It is, I assure you, not nearly as frustrating and annoying as trying to work in the new versions.

I saw a recent upgrade note that claimed Adobe had made changes, including following user requests. As I do not have the time to go through all the processes, forth and back, yet again, has anyone seen whether this includes returning usable scroll bars...?

J

Jess356088164t5c

New Participant

Unfortunately, no scroll bars yet.

eFlesey

New Participant

Is no one exhausted siphoning through all this vomit? When Adobe designs a car, are they going to ignore the steering wheel because they thinks it's too round for us? Everyone is being too nice. Fix the issue and stick it in the cloud, done. Adobe is over-designing, over-thinking, NSView to NSScrollView blah blah. Stop worrying about 'our space' or 'screen real estate', that's why we buy wide monitors now. Just give us back the scroll bar.

There should be no 'tricky workaround'

There should be no 'tweaking' of anything
There should be no 'downgrading'

There should be no 'terminal commands'

There should be no 'plist'
There should be no downloading of 3rd party apps

Jeeeeez people

B

bracewell4213

Known Participant

I have seriously f-ed up jobs because of this change. When I see no scroll bar, I assume I'm looking at a one-page document. I've had to re-do things because of the lack of a scroll bar, and apologized to clients.

The rationale Adobe provides is ridiculous. InDesign (in their alleged "suite" of applications that barely resemble each other) STILL has the right scroll bars. Out of compliance with Apple standards? Photoshop has scroll bars. So Apple decides that we all have a scrolling mouse? Are they going to mail us all one as part of our Creative Cloud subscription?

Just please make scroll bars a preference, so I can dig through the 36 Acrobat preferences screens and somewhere find "scroll bars always on".

D

drasahershoff

Participating Frequently

FEBRUARY 2024.. SCROLL BARS STILL MISSING from Adobe fonts.. and of course this includes REMOVED FONTS (why they do this is also absolutely beyond me.. except they hate their users?).. As usual bugs never fixed. . I have complied a long long list.. some 10, 15 years old. Never fixed.

Shlomit Heymann

Inspiring

Acrobat 2023.008.20470 Mac OS 12.7.2

Still missing. I can only scroll with my mouse from top to bottom. When I do that I see the Scroll bar. But I don't see the Left-Right scroll bar and can only move it with the Hand tool when pressing the space bar but I'm unable to do so when I'm in comment mode because this keyboard shorcut will not work under this mode. When I dod that I can see it for a second, then it's disappear.

In short, Will you ever fix it?

Thank you,

Shlomit

M

michaeln82239712

Inspiring

I'm starting to wonder if the fact that there are "5 correct answers" to the original post, that Adobe is flat out ignoring it now. Maybe it needs a new thread?

R

Randy_111

Participating Frequently

How does this get released like this Adobe, what a mess. Still doesn't work on my mac. Sept, Oct, Nove, Dec, Jan, 5 months.

G

Grundoon Groundhog

Inspiring

An Adobe person said it would be fixed last September. I've given up holding my breath.

Q

quentin1234

Known Participant

Giving up holding your breath is probably exactly what they are hoping for...

jez@blackwood

New Participant

So, this issue was raised over four months ago, the modern non-scrolling experience that is completely unresponsive during any active use and eliminates the need for the excessive 20 pixel space that the fixed bar takes up on screen. Acrobat is now unusable for any professional. When are your 'engineers' going to fix this basic user function? What idiots 'brain stormed' this change and why won't you listen to all of your users complaining about the lack of navigation and functionality? Stop making changes for change's sake.

G

Grundoon Groundhog

Inspiring

All too good questions.

D

DonQPublic

Participating Frequently

I guess if they don't "Stop making changes for change's sake," there would be no reason to enforce the yearly subscription model on customers. Otherwise, I could still happily be using Acrobat 6, which was entirely adequate and functional, unlike whatever this version is.

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