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ChristophM1980
Participating Frequently
March 20, 2020
Answered

Adobe Print to PDF printer disappeared after Update

  • March 20, 2020
  • 3 replies
  • 30125 views

Hello,

 

I'm using Adobe Acrobat DC and I recieved an update on the 17th or March. Unfortunately the Adobe to PDF printer is gone now and I cannot reinstall it. I recieve an error when I try to manually add it "A certificate was revoked by the issuer". I repaired Adobe and I completely removed and installed it again via the Adobe Cloud without success.

 

Thank you!

This topic has been closed for replies.
Correct answer swapnilsrivastava

Thank you for your response, I will try to answer your questions:

 

-Adobe Version: Adobe Acrobat DC 20.006.20042
-OS: Win 10 x64 Enterprise Version 1909
-License active?: The license is active and tells me that Adobe DC is available in the package
-Update done?: Since the problem occured on the client of our customer I'm unable to answer this question. According to the customer the update has been done automatically in the background. But we already removed the program and installed the latest offered version
-Adobe printer 19.3.0.0 available: This version is available. I can choose from 19.1.0.0 and two times 19.3.0.0 (both did not work)
-Signed icons: The icon is displayed for all of the offered printers

 

Thank you!


Hi Christoph,

 

There might be an issue with Adobe PDF Converter driver. Please follow the below steps to completely remove the Adobe PDF Printer and driver. Then, follow the above provided steps to re-add the Adobe PDF Printer with driver 19.3.0.0 :

  1. Close any running Adobe Acrobat session
  2. From Start Menu, open "Printers & Scanners"
  3. If Adobe PDF (printer) is available > Click on the same > Click on Remove > Click Yes > Close the window
  4. From Start Menu, open "Print Management"
  5. Inside "Print Servers" > Inside User > Click on Drivers
  6. Right Click on "Adobe PDF Converter" and Delete the same (repeat the same for all versions)
  7. Goto "Printers" > Remove "Adobe PDF" printer if present > Close the window
  8. Re-Start the system
  9. Add Adobe PDF Printer by following the steps mentioned in above comment.

 

Please let us know, if the issue is still reproducible after the above steps.

 

Regards,

Swapnil Srivastava

3 replies

A
Anthony3626087493i3
New Participant
March 22, 2024

A repair install from the help menu has fixed my missing printer after an update everytime... the real question is; why is the printer dissapearing after an update?

    P
    Peter28011975p1ak
    New Participant
    April 4, 2024

    I am having the same problem with 1 of our Windows 10 PC's.
    Sometimes we have to reinstall 2 or 3 times a week.
    I hape that Adobe will fix this issue because it is driving the users mad.

     

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    April 5, 2024

    Hi there

     

    This is a known issue and our engineering team is working on it.

     

    The fix will be available in the future updates.

     

    Thanks for your time and patience.

     

    ~Amal

     

     

    C
    ChristophM1980Author
    Participating Frequently
    April 3, 2020

    Hello again, does anyone know another step that I can try besides manually installing the printer according to the ADOBE guide which does not work?

    B
    Brodie5F85
    New Participant
    September 10, 2020

    Hi Christoph,

     

    Did you ever manage to get this solved? We're seeing similar issues with our copies of Acrobat 2020. It would appear that the PDF print drivers packaged with the current versions carry expired certificates. Not sure how it's not a bigger issue though?

     

    Thanks!

     

    Brodie

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    March 20, 2020

    Hi ChristophM

     

    We are sorry for the trouble. As described you are not able to manually install the Adobe PDF printer and getting the error 'A certificate was revoked by the issuer'

     

    We have checked the account details with the email that you are using on this community and we don't see any subscription for Adobe Acrobat DC.  Make sure you are using the correct email (Adobe ID) to login to your account.

    Also, make sure that you have Adobe Acrobat DC and not Adobe Acrobat Reader DC (Freeware application)

     

    Are you on a Mac or Windows machine and what is the version of the OS?

     

    If you have Adobe Acrobat DC, please try to manually install the Adobe PDF printer using the steps provided in the help article (https://helpx.adobe.com/in/acrobat/kb/add-pdf-printer-manually.html) and see if that works.

     

    If it still doesn't work, please create a new test user profile with full admin rights or enable the root account on Mac (https://support.apple.com/en-in/HT204012) and try installing the application there using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html) and check.

     

    Let us know how it goes

     

    Regards

    Amal

    C
    ChristophM1980Author
    Participating Frequently
    March 23, 2020

    Thank you for your response.

     

    We tried to manually add the printer as written in my first post but this produces the error message that I mentioned (I tried again using the provided link).

     

    I also already completely removed and installed Adobe DC again (we are using the Pro version and not the standard version).

     

    We are not using a MAC. Adobe is installed on a Win 10 x64 client.

     

    Thank you.

    C
    ChristophM1980Author
    Participating Frequently
    March 26, 2020

    Hi Christoph,

     

    There might be an issue with Adobe PDF Converter driver. Please follow the below steps to completely remove the Adobe PDF Printer and driver. Then, follow the above provided steps to re-add the Adobe PDF Printer with driver 19.3.0.0 :

    1. Close any running Adobe Acrobat session
    2. From Start Menu, open "Printers & Scanners"
    3. If Adobe PDF (printer) is available > Click on the same > Click on Remove > Click Yes > Close the window
    4. From Start Menu, open "Print Management"
    5. Inside "Print Servers" > Inside User > Click on Drivers
    6. Right Click on "Adobe PDF Converter" and Delete the same (repeat the same for all versions)
    7. Goto "Printers" > Remove "Adobe PDF" printer if present > Close the window
    8. Re-Start the system
    9. Add Adobe PDF Printer by following the steps mentioned in above comment.

     

    Please let us know, if the issue is still reproducible after the above steps.

     

    Regards,

    Swapnil Srivastava


    Thank you for your support.

     

    I found one Adobe PDF driver listed in the printer management which I deleted (I checked all sections as suggested). I checked all other steps but couldn't delete anything else since there was nothing left to remove. After that I rebooted the system.

     

    The error message is still present and I'm still unable to install the printer. Are there any other steps that I can try?

     

    Thank you!

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