ADOBE PRO refund

Question

On 5th December I downloaded a Adobe Pro Trial with a duration of 15 days. On 13th December Adobe charged my credit card. This morning I saw the charge in my credit card and I deleted immediately the accounting plan and a pop up informs that I will receive money back but I did not receive any email about it. Please let me know if it is correct and the time I have to expect.

Thanks in advance.

Tacafy大尉 · Answer

maisop66, good evening.Since the trial started on December 5 and the plan was canceled within 14 days, it is eligible for refund as pop-up, but it seems that processing takes time.How much that depends on Adobe's internal processing, I can't say anything, but my experience seems to take weeks.Since details are individual cases, it is not known in the user forum, so please check with customer support.Adobe Help Center*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

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