Adobe Pro showing as Adobe Acrobat Reader DC when opened, cannot edit pdfs

Question

My staff have Adobe pro assigned through an enterprise plan and have it installed via Creative cloud.

It now shows in creative cloud only as "Adobe DC" there are no other versions installed, when it gets opened they no longer have the edit button or other Pro features.

We have tried logging out, reinstalling both Adobe and creative cloud, issue persists.

Please explain why they have suddenly lost their functions and how to rectify this? Our IT team has tried numerous solutions, the only issue seems to be the merge of Pro and Reader into one program recently from your end?

Abambo · Answer

Acrobat DC Pro, Acrobat DC and Acrobat DC Reader share a common code base, that is sure. You can even get Acrobat DC to behave as Reader, even that I always had both on my system, even that this wasn't supported (it did work).

Now, when I start Acrobat DC Pro, and I'm signed out, Acrobat asks me to sign in. So, it "knows" that I should have Acrobat DC Pro.

You did not mention your OS and version. Could you please tell us if you are running macOS or Windows?

You may also contact Adobe Customer service via the admin console, and they may do a more profound analysis of your settings. There may be a setting, forcing Acrobat to behave as Reader.

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