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Question

Adobe Pro sign in loop and crash

Forum|Forum|2 months ago
November 5, 2025
1 reply
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Using Adobe Pro, every time I open a PDF document on my computer, it asks me to sign in again. Then once I sign in and enter password, it immediately closes the document I was looking at. Then I have to reopen the document, sign in again, it closes, and the process repeats endlessly.

Community Expert

uninstall acrobat using the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart your computer and then reinstall using the cc desktop app.

steve_6344Author

New Participant

I tried and I can't even load the cc desktop app because it requires me to sign in and then gets stuck in an endless loop as well.

Community Expert

follow the steps here to resolve the cc sign in/out loop - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html