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Participant
December 20, 2022
Question

Adobe Reader Top Of Program disappears (Not an F8 or F9 problem)

  • December 20, 2022
  • 1 reply
  • 1946 views

Attached is a screenshot of what is happening. Whenever I try to view a .pdf file, it opens, but then the program starts failing, the top of the toolbar goes missing, I am unable to do anything with it, I can't move the window, I can't close it, I have to alt-cntrl-del then force close the app.. Sometimes the toolbar comes back for a half second when I put my curser over it, but then dissappears again almost instantly. I could only find questions regarding to pushing "F8" or "F9" but this is obviously not the case. It is only Adobe Reader that it is happening to, and only started after I paid for the adobe creative all apps plan. I have uninstalled the program a half dozen times, I have uninstalled creative cloud, I have taken the adobe cleaner app and removed everything adobe from my pc, and yet every single time I re-install the adobe reader app, it does this. I use .PDF's daily, this is pathetic. 

 

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1 reply

Amal.
Community Manager
Community Manager
December 21, 2022

Hi @stunning_Glimmer5D2D 

 

Hope you are doing well and sorry to hear that.

 

This issue is already reported to our engineering team and being worked upon.

 

The fix will be available in the future updates.

 

Regards

Amal

Angie Paradiso
Participant
January 16, 2023

Is there a fix for this? I've tried uninstalling and reinstalling. I am not able to open adobe acrobat on my PC. When I click the icon to open the program, I get a flash and it disappears. I desprately need this program to work today. 

Participating Frequently
January 16, 2023

Hi, we have run into this in the past and never really got a good solution. Some workarounds we found for Windows were, 

Reset your graphics driver by pressing cntrl + shift + windows key + b 

Also try clicking in the affected window and pressing cntrl + arrow key  this moves the window to another screen or to the side of the screen if you only have one monitor.

Lastly, we haven't seen the issue in Windows 11 yet. Maybe that is the answer?