Adobe Root CA certificate expired - This document could not be Reader Enabled.

Forum|Forum|3 years ago
January 10, 2023
4 replies
3905 views

Hi,

I got a issues when trying to enable a PDF form for Reader, an error message appeared "This document could not be Reader Enabled".

General troubleshooting

This topic has been closed for replies.

Correct answer Amal.

Hi @Raf2787392689q0

++ Adding to the correct suggestion by JR Boulay

Adobe Acrobat uses a certificate issued by 'Adobe Root CA' to sign Reader Extended PDFs. This certificate can no longer be used to create new Reader Extended PDFs post its expiry on January 7, 2023. The November 2022 update of Adobe Acrobat (Continuous and Classic track) creates Reader Extended PDFs using a new certificate issued by ‘Adobe Root CA 2’. Adobe recommends users update to the latest version of Acrobat (November 2022 update or later) to continue using this functionality post-January 7, 2023.

Please update the application to the latest version, 22.3.20281 (Mac) or 22.3.202082 (Win) and reboot the computer once. Go to Help > Check for updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

JR Boulay

Braniac

Enabling Reader Extended PDFs is now useless.

PDF forms can be filled and saved without restriction since Acrobat Reader XI (2012).

Acrobate du PDF, InDesigner et Photoshopographe

Bernd Alheit

Braniac

For AEM forms you need the extension.

Amal.

Correct answer

Community Manager

Hi @Raf2787392689q0

++ Adding to the correct suggestion by JR Boulay

Adobe Acrobat uses a certificate issued by 'Adobe Root CA' to sign Reader Extended PDFs. This certificate can no longer be used to create new Reader Extended PDFs post its expiry on January 7, 2023. The November 2022 update of Adobe Acrobat (Continuous and Classic track) creates Reader Extended PDFs using a new certificate issued by ‘Adobe Root CA 2’. Adobe recommends users update to the latest version of Acrobat (November 2022 update or later) to continue using this functionality post-January 7, 2023.

Please update the application to the latest version, 22.3.20281 (Mac) or 22.3.202082 (Win) and reboot the computer once. Go to Help > Check for updates.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal

P

pedley_s

Inspiring

Any suggestions for a older computer running 10.13.6 that cannot update to the latest version of Acrobat? Please don't say get a new computer. If I had that power, we wouldn't be having this conversation:)

T

Test Screen Name

Braniac

Update your Acrobat Pro DC to the latest. There was an update towards the end of last year to stop this.

JR Boulay

Braniac

Please read this best answer: https://community.adobe.com/t5/acrobat-discussions/this-document-could-not-be-reader-enabled/td-p/13478022

Acrobate du PDF, InDesigner et Photoshopographe