Skip to main content
wattsj72054560
wattsj72054560
Participating Frequently
May 31, 2023
Question

Adobe suddenly stopped converting Word files to PDF

  • May 31, 2023
  • 1 reply
  • 4559 views

Suddenly, Acrobat will not convert Word files to PDF.  Not just one Word file, but all of them.  Will still convert other files.

 

Tried rebooting and even repairing the Acrobat installation.  It literally created a PDF from the same file 30 minutes before.  Now it won't convert that file or ANY Word file.

 

What gives here?

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
June 1, 2023

Hi @wattsj72054560 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat Pro and the OS you are using? To check the version, go to Help > About Acrobat and make sure you have the recent version 23.01.2017X (May Release) installed. Go to Help > check for updates and reboot the computer once.

 

What is the workflow/steps you are doing to create the PDF from Word file? Do you get any error message while creating the PDF? If yes, please share the screenshot of the same. A small video recording of the same would be very helpful.

 

Also, try to create the PDF from the Acrobat ribbon present in the MS Word toolbar at the top and see if that works. For more information about creating PDF please go through the help page https://helpx.adobe.com/acrobat/using/creating-pdfs-pdfmaker-windows.html

 

Regards

Amal

wattsj72054560
wattsj72054560Author
Participating Frequently
June 2, 2023

BTW, if it helps, Acrobat also intermittently clears my list of recently opened files.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices