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philv67233900
Participant
June 30, 2020
Question

Adobe XI displays single page document as a multiple page document.

  • June 30, 2020
  • 2 replies
  • 516 views

Adobe XI started to save documents in multiple pages when copied from the internet. For example, I saved a document that should be a page and Acrobat created 5 pages for it. Each of the 5 pages displays a few lines of text. This started about 2 weeks ago. I applied updates and problem still persists. What is the resolution?

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2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 1, 2020

First, you must update to the latest version.
Acrobat XI latest version is 11.0.23

 

You can download updaters here:
https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

Acrobate du PDF, InDesigner et Photoshopographe
    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 30, 2020

    What's the exact version number of the application? What's your OS version?

    What browser are you using, and how are you creating the PDF files from it, exactly?

    P
    philv67233900Author
    Participant
    June 30, 2020

    Thanks for getting back to me.
    * Adobe Acrobat XI Pro, 11.0.20.17
    * Windows 7 Pro, Version 6.1, Build 7601, Service Pack 1
    * Using Firefox and creating the PDF by opening the article I want to
    save and clicking on the downward facing arrow in the upper right corner of
    the screen. That opens a box with options to Open With Adobe Acrobat or to
    Save File. I choose the Open With option then press F3. That process worked
    without a problem until about two weeks ago. I haven't knowingly updated or
    changed anything.

    Phil
    [Private info removed]

    try67
    Community Expert
    try67Community Expert
    Community Expert
    June 30, 2020

    Can you share the actual file with us?

    You can attach it to the original message using the tiny paperclip icon at the bottom when you edit it, or upload it to a file-sharing website (like Dropbox, Google Drive, Adobe Cloud, etc.), generate a share link and then post it here.

     

    PS. I've removed your private information from the previous reply. Do not reply by email if it has a signature with all of your contact info in it...

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