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AnitaM9908
New Participant
May 9, 2025
Answered

Adobe XI Pro

  • May 9, 2025
  • 4 replies
  • 3277 views

I had to change my computer because my disk died and i installed the adobe Xi pro on my new computer but it is asking me to deactivate the old computer. i am not able to do it beacuse the disk burned. I also don't see any registered deviced on my account. Can you please help?

    Correct answer creative explorer

    @AnitaM9908 dang if this was a CC Adobe app, then you could use the option to deactivate your apps from the account management page BUT this is only supported for Creative Cloud desktop apps. I had to look online at Adobe Acrobat XI Pro was released on October 15, 2012. And according to Adobe's Help Center, support for this version officially ended on October 15, 2017. And because of that, the activation servers for older versions like Acrobat XI Pro have been retired, you likely won't be able to activate it on your new computer through the standard online method. Since you can't deactivate it from the old, failed computer and it's not showing in your account, you're in a difficult situation.

    I am assuming you are on a PC, and there are some users who have reported success running older software in compatibility mode on newer operating systems like Windows 11, it's not officially supported, and you might encounter issues with stability, functionality and security (that's the main one for me). Given that support has ended, Adobe can NO longer provides updates or addresses compatibility problems for Acrobat XI Pro. Your best course of action would likely be to consider upgrading to a newer, supported version of Adobe Acrobat or exploring alternative PDF software that is compatible with your current operating system.

    You could try customer support as this is a community of users and isn't all the time monitored by Adobe Customer Service

    4 replies

    E
    epic_Companion1629
    New Participant
    October 18, 2025

    Hey Anita, you’ll need to contact Adobe Support directly for this — only they can reset activations for older products like Acrobat XI Pro.

    Since your old computer isn’t accessible anymore, explain that the hard drive failed and you can’t deactivate it manually. Adobe support can verify your license and manually remove the previous activation from their system, allowing you to activate it again on your new computer.

    You can reach them through the Adobe Help Center→ “Activation and sign-in issues” → Chat with an agent. They’re usually quick to resolve these cases once you provide your serial number or Adobe ID.

    try67
    try67
    Adobe Expert
    October 18, 2025

    No one can reset those old activations any longer, not even Adobe Support.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 12, 2025

    Hi Anita!

     

    I hope you are doing well, and thanks for reaching out.

     

    Adding to what our community product experts have already shared. The support for Acrobat 11 is no longer available, and the activation servers have been discontinued. See this article for more details: https://adobe.ly/43aJFxV

    Adobe strongly recommends that you update to the latest versions of Adobe Acrobat and Adobe Acrobat Reader. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

     

    As highlighted in our community expert's previous response, you may try running Acrobat in compatibility mode, you may try suggestions from this article: https://adobe.ly/4jTASrA but it may or may not work.

     

    I hope this information helps.

    Thanks,

    Anand Sri.

    try67
    try67
    Adobe Expert
    May 11, 2025

    You won't be able to activate it on the new computer, regardless of whether you deactivated it on the old one. Adobe discontinued the activation servers for older versions, unfortunately.

    C
    creative explorerCorrect answer
    Brainiac
    May 10, 2025

    @AnitaM9908 dang if this was a CC Adobe app, then you could use the option to deactivate your apps from the account management page BUT this is only supported for Creative Cloud desktop apps. I had to look online at Adobe Acrobat XI Pro was released on October 15, 2012. And according to Adobe's Help Center, support for this version officially ended on October 15, 2017. And because of that, the activation servers for older versions like Acrobat XI Pro have been retired, you likely won't be able to activate it on your new computer through the standard online method. Since you can't deactivate it from the old, failed computer and it's not showing in your account, you're in a difficult situation.

    I am assuming you are on a PC, and there are some users who have reported success running older software in compatibility mode on newer operating systems like Windows 11, it's not officially supported, and you might encounter issues with stability, functionality and security (that's the main one for me). Given that support has ended, Adobe can NO longer provides updates or addresses compatibility problems for Acrobat XI Pro. Your best course of action would likely be to consider upgrading to a newer, supported version of Adobe Acrobat or exploring alternative PDF software that is compatible with your current operating system.

    You could try customer support as this is a community of users and isn't all the time monitored by Adobe Customer Service

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